Reporting to: Vice President - Operations
Responsibilities:
• Ensure all clinics in your region are operating in accordance with the corporate objectives, policies, programsand service standards.
• Ensure the consistent delivery of high-quality service in all clinics to meet or exceed patient and physicianexpectations.
• Monitor business analytics and accountability report for all clinics in the region and take appropriate actions toensure results.
• Plan and organize all clinic operations including facilities and equipment maintenance and repairs, as well asHuman Resources requirements
• Coordinate with all physicians working at the clinics in your region; assist in recruitment of additionalphysicians to work in clinics.
• Plan and organize staff changes including recruitment, promotion, transfer and discipline.
• Arrange renewal and compliance with Collective Bargaining Agreement, if applicable.
• Identify opportunities for new services to be added at the clinics.
• Assist in procurement of equipment, service contracts, and critical supplies.
• Monitor patient satisfaction and take appropriate action in case of adverse feedback.
• Improve employee engagement via ongoing and new initiatives in support of employee growth anddevelopment.
• Coach and mentor clinic managers and site leads to improve patient flow and efficiency at the clinics such thatpatient wait-times are reduced, and staff schedule is optimized.
• Submit biweekly progress report on operations, and/or present at senior management meetings with a focus onpersonnel concerns, patient wait-times, business development & new initiatives.
• Collaborate with Physician Relations to ensure positive relationships with referring physicians are maintained,and/or improved.
• Coordinate with Facilities to plan and organize new clinic locations in the region.
• Implement procedural, administrative and organizational changes as per corporate objectives.
• Support client-focused services to monitor client satisfaction, providing senior management with the ability toaddress negative issues and optimize superior patient and physician services.
• Positively influence clinic staff members, including physicians, nurses, physician's aids, and administrativestaff to ensure the clinics operate efficiently and effectively.
Qualifications, Experience & Requirements:
• 5+ years of management experience in healthcare industry
• Bachelor's degree in sciences, healthcare, or related field.
• Previous experience in diagnostic imaging or cardiology practices is an asset.
• Ability to rapidly learn and adapt to changing environments and clients.
• Self-starter that thrives in entrepreneurial environments
• Excellent written and oral presentation skills with ability to engage, inspire, and build credibility.
• Ability to operate with high degree of integrity and sincerity.
• Demonstrated leadership, reliability and flexibility.
• Excellent interpersonal, communication and relationship building skills enabling you to develop and maintainstrong relationships with healthcare professionals (influencing, teamwork, empowerment, conflict resolutionmanagement).
• Excellent written and verbal communication skills combined with excellent patient care.
• Demonstrate effective decision-making and problem-solving skills.
• Willing to travel throughout Ontario, when required.
What Sets You Apart
You bring a positive, professional attitude, enjoy working both independently and collaboratively, and treat everyone with respect, dignity, and kindness. You're curious, dependable, and take pride in keeping things running smoothly behind the scenes.
What We Offer
• Competitive compensation
• Medical & dental benefits
• Training and professional development support
• Corporate discounts and referral bonuses
• Travel opportunities with mileage and travel premiums (where applicable)
WELL Health Diagnostic Centres does not use artificial intelligence-assisted tools as part of the recruitment process.
Follow us on LinkedIn: www.linkedin.com/company/welldiagnostics.ca
