The Regional Director provides strategic leadership and operational oversight for a portfolio of communities located in Pembroke Pines, Miami Gardens, Miami, and Boynton Beach, FL. This role is responsible for driving financial results, achieving occupancy and revenue goals, developing high-performing teams, maintaining exceptional resident experiences, and protecting the value of each asset. The Regional Director serves as a trusted partner to ownership and executive leadership by developing and executing business strategies that maximize portfolio performance.
Essential Duties and ResponsibilitiesPortfolio Leadership- Lead and support Community Managers and Regional support teams across an assigned portfolio.
- Foster a culture of accountability, collaboration, engagement, and continuous improvement.
- Conduct regular property visits to assess operations, curb appeal, maintenance standards, and resident experience.
- Provide coaching and performance management to onsite leadership teams.
- Build succession plans and develop future leaders within the organization.
Financial Performance- Own the financial performance of an assigned portfolio, including revenue growth, expense management, and Net Operating Income (NOI).
- Review monthly financial statements and operating reports to identify trends and opportunities.
- Develop and implement strategies to improve occupancy, collections, rental rates, and ancillary income.
- Monitor delinquency, bad debt, concessions, and operating expenses.
- Prepare and oversee annual operating budgets and capital expenditure plans.
- Collaborate with Asset Management to achieve ownership investment objectives.
Property Operations- Ensure communities operate in accordance with company policies, Fair Housing requirements, and all federal, state, and local regulations.
- Maintain high standards for curb appeal, property appearance, preventive maintenance, and resident satisfaction.
- Partner with Maintenance leadership to ensure timely completion of work orders, capital projects, and preventive maintenance programs.
- Monitor vendor performance and contract compliance.
- Oversee emergency response procedures and business continuity planning.
Leasing & Marketing- Drive occupancy and revenue through effective leasing strategies and pricing recommendations.
- Review market conditions and competitive trends.
- Partner with Marketing teams to develop community-specific marketing initiatives.
- Monitor leasing conversion, traffic, renewals, and resident retention metrics.
- Support new acquisitions, lease-ups, repositioning efforts, and renovation projects.
Resident Experience- Promote exceptional customer service across all communities.
- Review resident feedback and online reputation metrics.
- Resolve escalated resident concerns professionally and promptly.
- Develop strategies to improve resident retention and satisfaction.
Talent Development- Recruit, hire, mentor, and retain high-performing teams.
- Conduct regular performance evaluations and coaching sessions.
- Identify training needs and coordinate professional development opportunities.
- Promote employee engagement and recognition initiatives.
Compliance & Risk Management- Ensure compliance with Fair Housing, OSHA, company policies, and all applicable regulations.
- Oversee internal audits and property inspections.
- Monitor insurance claims, safety initiatives, and risk management practices.
- Ensure timely completion of required compliance training.
Owner Relations- Present portfolio performance during ownership meetings and business reviews.
- Provide strategic recommendations to improve asset value and operational performance.
- Communicate proactively regarding property performance, capital projects, and market conditions.
QualificationsRequired- Bachelor's degree in Business, Real Estate, Finance, Management, or related field (or equivalent experience).
- 7-10 years of progressive multifamily property management experience.
- Minimum of 3-5 years leading multiple communities or a regional portfolio.
- Demonstrated success improving NOI, occupancy, and revenue growth.
- Strong knowledge of Fair Housing, landlord-tenant laws, budgeting, and property operations.
- Experience managing budgets, capital projects, and operational performance.
- Excellent leadership, coaching, and communication skills.
- Proficiency with property management software (Yardi, RealPage, Entrata, OneSite, or similar) and Microsoft Office.
- Ability to travel regularly throughout the assigned portfolio.
Preferred- CAM, CAPS, or CPM designation.
- Experience with acquisitions and dispositions.
