The
Senior Director of Store Quality plays a transformative role in shaping how guests become immersed in our gift shop experiences across the United States. Overseeing an extensive portfolio of cultural attraction stores, this leader ensures that every aspect of guest service, operations, and team performance reflects both Event Network's and our partnerships CORE values. Passionately engaged in
the Memories Made and ensuring that the Experience Always Matters.Serving as the primary partner contact, the Senior Director fosters trust-based relationships, aligning store operations with partner missions and brand integrity. Guided by passion for culture, community, and quality, this leader inspires teams, elevates standards, and champions innovation in experiential retail.
Leading multiple Event Network store partnerships, the Senior Director builds and retains a high-performing, diverse team of Store Directors and Assistant Store Directors. Through strong leadership, coaching, and collaboration, this role drives operational excellence, talent development, and financial performance while reinforcing Event Network's culture of inclusion, accountability, and purpose.
This is not a traditional retail role - it's a mission-driven position that blends operational excellence with storytelling and cultural engagement. Each store under this leader's direction should embody the unique spirit of its location, transforming retail into a meaningful extension of the guest journey.
Key Responsibilities and Accountabilities:- Collaborate with the SVP of Attraction Stores to develop strategic business plans for each business to maximize per capita sales, revenues and profitability; and consistently strive to exceed the expectations of our partners.
- Develop and maintain a strong alliance with all partners with the goal of maintaining long term relationships and renew partnership agreements.
- Foster a collaborative team environment that supports growth, continuous learning, and accountability.
- Champion a workplace culture centered on empowerment, communication, innovation and purpose.
- Drive operational outcomes by focusing on priorities, solving problems creatively, and advancing initiatives with urgency and clarity.
- Own accountability for store performance metrics (KPIs' / EBITDA) within assigned partnerships, monitoring operational quality, staffing, and service standards against business and partner expectations.
- Proactively identify and escalate critical operational issues or risks, ensuring urgent matters are clearly communicated and resolved with the right stakeholders.
- Approach new initiatives and standards with focus and discipline, ensuring each improvement reflects a thoughtful balance of guest impact, operational efficiency, and mission alignment.
- Apply sharp prioritization to manage high-volume, fast-paced workflows with shifting timelines and multiple stakeholders.
- Establish clear decision parameters, align cross-functional teams, and keep focus anchored on shared goals for store excellence and guest experience.
- Create and present business reviews for partners that outline an overarching story with key messages to ensure a compelling, cohesive and innovative presentation that will maximize retail potential.
- Interpret partnership expectations, align cross-functional operation strategies, and deliver clear, timely information to ensure stakeholders understand priorities, ownership, and required actions.
- Ensure clarity and alignment of operational strategies across a specific portfolio of partnerships by serving as the central conduit for operations between partners and internal teams.
- Possess strong communication instincts, with the ability to shift between email, calls, or meetings based on urgency, nuance, and relationship dynamics.
- Balance partner expectations, guest insights, and internal strategies, providing clarity on operational goals without imposing personal viewpoints, so the right teams create the right solutions.
- Keep the guest experience central to operational decision-making, balancing team, partner, creative, and leadership perspectives.
- Establish clear decision parameters, align cross-functional teams, and keep focus anchored on shared objectives.
Skills and Qualifications:- Experience in partnership or client relationship roles within retail, merchandising, or operational strategy.
- Creative problem-solver with strong communication and organizational skills; able to prioritize, manage projects, and drive alignment across partners and internal teams.
- Proven ability to craft and deliver presentations from conception to execution, designing compelling decks, structuring KPIs and strategies into clear, persuasive narratives, and presenting with clarity, professionalism, and influence across audiences.
- Strong analytical skills with knowledge of store and product KPIs (forecasting, conversion).
- Demonstrated success leading through influence in matrixed, cross-functional environments.
- Ability to travel throughout the year as needed.
- Prior experience partnering with mission-driven institutions or cultural destinations is a strong asset.
- Proficiency in Excel, Word, Outlook, and PowerPoint.
Travel Requirements:- The Senior Director of Store Quality will be required to travel as needed to meet the needs of the business.
- Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the Senior Director Store Quality is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
- Senior Director Store Quality must frequently lift and/or move up to 10 pounds.
BRING YOUR PASSION AND TALENT TO OUR TEAM!Ready to make an impact and be part of something extraordinary?
Apply today and take the next step in your career journey with us!
Employee BenefitsEvent Network offers full-time team members a comprehensive total rewards package with a variety of coverage options.
- Health and Wellness Benefits: Medical, Dental, and Vision Insurance; Basic Life and AD&D Insurance; Long-Term Disability; plus Voluntary Benefits options 100% paid by employee: Voluntary Life and AD&D Insurance, Short-Term Disability (for employees outside of CA, NY, NJ, HI, RI, Puerto Rico), Accident Insurance, Critical Illness, Hospital Indemnity, and Pet insurance.
- Retirement and Savings: 401(k) Retirement Plan; Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- Paid Time Off: Vacation Accrual; Sick Leave
- Nine Paid Holidays.
- Profit Sharing Bonus Plan
- Employee Discounts: 25% discount to shop at our stores; and a separate discount program with exclusive savings on a variety of brand-name products, services, travel, entertainment, tickets, and more.
