This position will be supporting operations in our
Austin, TX region.
Job SummaryThe Regional Director is responsible for overseeing the operational and financial performance of a portfolio of multifamily communities within an assigned geographic region. This role provides leadership to Community Managers, drives portfolio financial results, ensures operational consistency, and partners with corporate teams to execute company strategies. The Regional Director plays a critical role in maximizing asset value, occupancy, revenue, and resident satisfaction.
Key ResponsibilitiesPortfolio Leadership & Team Development- Recruit, hire, train, coach, and develop Community Managers
- Provide performance feedback, evaluations, and corrective action as needed
- Approve compensation, bonuses, and incentive recommendations
- Facilitate regular Community Manager meetings and leadership training
- Partner with Human Resources on employee relations and staffing decisions
Financial Performance & Asset Management- Oversee annual budgeting, forecasting, and business planning for the portfolio
- Review and analyze financial statements, general ledger activity, variances, delinquencies, and write-offs
- Drive revenue optimization, expense control, and budget compliance
- Approve capital expenditures, service contracts, and major purchases per company policy
- Participate in monthly financial review meetings with executive and corporate leadership
Operations Oversight- Ensure consistent execution of company policies, procedures, and operating standards
- Conduct regular community inspections focused on operations, leasing, maintenance, curb appeal, and safety
- Support lease-ups, new developments, and acquisitions through operational guidance
- Ensure data accuracy, reporting compliance, and timely completion of required documentation
- Provide leadership support during emergencies and critical operational issues
Leasing, Marketing & Revenue Strategy- Provide strategic guidance on leasing performance, renewals, pricing, concessions, and occupancy strategies
- Monitor leasing reports, market surveys, shopping reports, and call evaluations
- Identify underperforming communities and lead corrective action plans
- Partner with marketing leadership on advertising and outreach strategies
Maintenance & Capital Oversight- Oversee maintenance operations to ensure service standards, unit turns, preventative maintenance, and curb appeal
- Approve capital projects, vendors, and contractors and ensure insurance and safety compliance
- Partner with regional maintenance leadership to ensure quality, efficiency, and budget adherence
Resident Experience & Customer Service- Ensure a high level of customer service across all communities
- Assist with escalated resident concerns and grievance resolution
- Ensure consistent enforcement of community policies and service standards
Collaboration & Special Projects- Partner with corporate teams including Operations, Marketing, HR, Accounting, Construction, and IT
- Maintain productive relationships with vendors and external partners
- Lead and support special projects and strategic initiatives as assigned
QualificationsExperience & Education- 4+ years of property management or related business experience required
- Prior multi-site or regional leadership experience preferred
- Bachelor's degree required; MBA or Master's degree preferred or equivalent experience
Skills & Competencies- Strong leadership, coaching, and people management skills
- Advanced financial acumen with experience managing budgets and portfolio performance
- Excellent communication, presentation, and relationship-building abilities
- Ability to manage multiple priorities in a fast-paced, multi-site environment
- High level of professionalism, discretion, and accountability
- Proficiency with Microsoft Word, Excel, and property management software (OneSite, Yardi, or similar preferred)
Physical & Work Requirements- Ability to travel regularly within assigned region
- Ability to stand, walk, climb stairs, and lift up to 30 pounds
- Work indoors and outdoors in varying weather conditions
- High-responsibility role with frequent deadlines and financial accountability
- Work may occur in pet-friendly environments
Pay Range: $110,000 - $125,000 per year
