Pennsylvania Medicine

Regional Director Operations

Pennsylvania Medicine$110K — $130K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field.
  • 5+ years of healthcare management experience.
  • Master's degree preferred.
  • Experience within the LGH system is a plus.
  • Experience in healthcare business development or managing outpatient services and physician practices is preferred.

Responsibilities

  • Drive operational performance and strategic growth of ambulatory services in the regional market.
  • Collaborate with health system and physician leadership to develop and implement growth strategies per community needs.
  • Analyze the local competition and demographic changes to inform service delivery.
  • Lead the development and implementation of new facilities and services based on business plans.
  • Foster relationships with primary care and specialist providers for seamless operation and influence strategic decisions.
  • Maximize operational workflow and staffing efficiency across practices and ambulatory sites.
  • Oversee annual operating and capital budgets, ensuring financial targets are met.

Benefits

  • Comprehensive compensation and benefits package.
  • Prepaid tuition assistance program.
  • Engagement in medical advances that promote health and wellness for employees.
Full Job Description
Location: 1097 Commercial Ave, East Petersburg PA - some remote flexibility Summary:
  • Responsible for the operational performance and strategic growth of LGHealth ambulatory services in a regional market and the successful operations and financial performance of both primary care practices and ambulatory facilities within the region.
  • Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
  • Recommends and implements strategies for ambulatory and practice market growth that aligns with the LG Health Strategic Plan. Work collaboratively with health system and physician leadership to develop short and long-range strategic goals and tactics to meet community needs. Collaborates with the marketing team in the planning and execution of marketing plans.
  • Understands the environmental dynamics of the region including: competition, local regulatory issues, demographic changes, cultural and social context, unique needs of special populations, etc. Possesses a strong knowledge of utilization rates and service demand as well as consumer awareness and preferences ratings of a designated regional market.
  • Delivers new products and services to the region based on sound strategic and financial assumptions. With support from planning and business development, creates business plans for sites and services. Leads project teams in the implementation of new facilities and services, employing experience design principles. Assists project team with application requirements and implementation tasks, setting realistic timelines and contingency plans.
  • Creates collaborative and productive partnerships with primary and specialist physician providers in the designated market. Possess the ability to inform, influence and provide sound rationale to physicians in recommending strategic changes within the market.
  • Maximize operational workflow in practices and ambulatory sites to ensure optimal utilization of staff. Redistribute staff based on the region's needs. Maintain a comprehensive understanding of practice operations including: scheduling, registration, authorization referral, and billing coding functions.
  • In conjunction with physicians, practice managers, and site supervisors, facilitate the performance improvement process with a focus on patient, employee, and physician satisfaction, as well as clinical quality and operational efficiency. Presents new approaches and provides the support needed to facilitate implementation where appropriate.
  • Directs the alignment of staff within each practice and facility to work as a team in creating a seamless delivery system. Collaborates with modality leaders to ensure staff are hired, trained, and evaluated for their performance.
  • With support from finance, develops and manages the annual operating and capital budgets for practices, ambulatory facilities, and programs. Manages operations and the revenue cycle process to meet operational and financial goals.
  • Review monthly financial reports and variance analyses. Monitor performance of practices and ambulatory sites via scorecards, PandLs, and key performance indicators KPIs . Perform trend analysis and implement changes to meet desired goals.
  • Facilitate, mentor and monitor leadership development of practice managers, site supervisors, and all direct reports. Educate and coach leaders relative to interpersonal skills that maximize employee satisfaction, customer service, and productivity.
  • Coordinates the recruitment and contracting of providers in the region. Assists in resolving compensation matters.
  • The following duties are considered secondary to the primary duties listed above:
  • Informs and advises executive leadership of trends, issues, and activities relevant to primary care delivery and its relation to ambulatory services. Possess a strong understanding of changes resulting from healthcare reform and its implications on the delivery of and the reimbursement for physician and ambulatory services.
  • Builds a culture that promotes innovation, teamwork and customer service excellence. Ensures that established system standards and policies and procedures are adhered to consistently.
  • Works collaboratively with internal audit, compliance, professional billing service, decision support, business development, marketing, quality, and other departments that support delivering primary care services.
  • Serves on physician, ambulatory, service line, inpatient, value management, and other committees as needed. Coordinates and collaborates with appropriate physicians, administration, patients, visitors, volunteers and other healthcare providers to ensure consistency and coordination of services.
  • Other duties as assigned.
Minimum Required Qualifications:
  • Bachelor's degree in related field.
  • Five 5 years healthcare management experience.
Preferred Qualifications:
  • Master's degree in related field.
  • Two 2 years experience within the LGH system.
  • Two 2 years experience in healthcare business development.
  • Two 2 years experience managing outpatient services.
  • Two 2 years experience managing physician practices.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work

About Pennsylvania Medicine

The University of Pennsylvania is a private Ivy League research university in Philadelphia. It is the fourth-oldest institution of higher education in the United States and is ranked among the highest-regarded universities by numerous organizations and scholars. While the university dates its founding to 1740, it was created by Benjamin Franklin and leading Philadelphia citizens in 1749 . The University has four undergraduate schools as well as twelve graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor wrote the first draft of the United States Constitution, its medical school, the first in North America, and Wharton, the first collegiate business school. Penn's endowment is US$20.7 billion, putting it amongst the wealthiest academic institutions in the world, and its 2019 research budget was $1.02 billion. Penn was one of nine colonial colleges chartered before the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. The campus, in the University City neighborhood of Philadelphia, is centered around College Hall, and notable landmarks are Houston Hall, the first modern "student union", and Franklin Field, the first double-decker college football stadium. Penn also is the home of the Morris Arboretum, the official arboretum of the Commonwealth of Pennsylvania, which is located 15 miles northwest of the campus, in the Chestnut Hill section of Philadelphia. The university's athletics program, the Quakers, fields varsity teams in 33 sports as a member of the NCAA Division I Ivy League conference.
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