REGIONAL DIRECTOR OF OPERATIONS7101 Wisconsin Ave, Suite 700
Bethesda, MD 20814, USA
Department: Operations
Reports To: Vice President of Operations
FLSA: Exempt
Employment Type: Full-Time
Position SummaryThe Regional Director of Operations oversees all hotel operations across an assigned portfolio of properties spanning multiple brands, tiers, and market segments. This leader is accountable for driving operational excellence, financial performance, guest satisfaction, and talent development across their region. The role serves as the primary link between property-level leadership and corporate strategy, ensuring brand standards are upheld while adapting to local market conditions.
Key ResponsibilitiesOperational Leadership- Provide direct oversight and strategic direction to General Managers across a portfolio of 7-10 properties, including full-service, focused-service, extended stay, lifestyle, and independent hotels.
- Conduct regular property visits to assess operational health, guest experience, and team performance; provide structured feedback and action plans.
- Ensure all properties adhere to brand standards, franchise agreements, and company operating procedures.
- Partner with GMs to resolve operational challenges, escalate critical issues, and implement corrective action plans as needed.
- Champion a culture of continuous improvement by identifying best practices within the portfolio and driving cross-property adoption.
Financial Performance- Own and manage the P&L for the regional portfolio, including revenue, EBITDA, labor efficiency, and capital expenditures.
- Review and approve annual property budgets and forecasts; hold GMs accountable to financial targets.
- Monitor RevPAR, ADR, occupancy, CPOR, GOP, and other KPIs; identify trends and implement strategies to optimize performance.
- Partner with Revenue Management and Sales teams to maximize top-line revenue across all segments and channels.
- Identify cost-saving opportunities without compromising guest experience or team morale.
Guest Experience- Maintain a relentless focus on guest satisfaction scores (GSS, TripAdvisor, Google Reviews, OTA ratings) across the portfolio.
- Drive accountability for service recovery programs and ensure properties operate with strong foundations in service cultures.
- Oversee quality assurance programs, including brand audits and internal inspections; develop remediation plans for underperforming properties.
- Champion accessibility, inclusivity, and personalized service standards as brand differentiators.
Talent Development & Team Leadership- Recruit, develop, and retain high-performing General Managers; build a deep bench of leadership talent across the region.
- Conduct regular performance reviews and provide ongoing coaching and mentorship to property leaders.
- Collaborate with HR on succession planning, compensation benchmarking, and organizational design.
- Foster an inclusive, high-performance culture that attracts and retains top hospitality talent.
- Lead by example in modeling the company's core values and expected leadership behaviors.
Strategic Initiatives & Development- Partner with the development and acquisitions team on new property openings, transitions, renovations, and rebrandings.
- Provide market intelligence and operational insights to support investment decisions and capital planning.
- Lead or contribute to company-wide operational initiatives, task forces, and pilot programs.
- Build and maintain relationships with ownership groups, asset managers, and brand representatives.
QualificationsRequired- Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent professional experience).
- Minimum 8-10 years of progressive hotel operations experience, with at least 3-5 years in a multi-unit leadership role.
- Proven track record managing a mixed-brand or multi-segment hotel portfolio.
- Deep proficiency in hotel financial management, P&L ownership, and operational KPIs.
- Demonstrated ability to lead, coach, and develop General Managers and senior property leaders.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and presentation skills; ability to influence at all levels of the organization.
- Proficiency in hotel technology platforms (PMS, RMS, POS) and Microsoft Office Suite.
Preferred- Bachelor's degree in Hospitality, Business, or a related discipline.
- Experience with major franchise brands (Marriott, Hilton, Hyatt, IHG, Choice, or similar).
- Familiarity with lifestyle, boutique, or independent hotel operations.
- Experience with hotel pre-openings, renovations, or brand conversions.
- Certification in hotel management (CHA, CHDM, or equivalent).
Core Competencies- Strategic Vision - Translates corporate goals into actionable regional and property-level plans.
- Business Acumen - Strong command of hospitality financials and market dynamics.
- People Leadership - Builds high-trust relationships; develops and empowers others.
- Results Orientation - Drives accountability and executes with urgency and precision.
- Adaptability - Thrives in a fast-paced, multi-brand, multi-market environment.
- Guest-Centric Mindset - Keeps the guest experience at the center of every decision.
- Communication - Influences and aligns stakeholders at all levels with clarity and credibility.
Working ConditionsThis position requires frequent travel throughout the assigned region (95%). The role involves visits to hotels in varied physical environments (front-of-house, back-of-house, construction/renovation sites). Occasional weekend and evening availability may be required based on business needs.
