Overview
The Regional Director of Service Operations is responsible for providing leadership and direction to Service Business Unit Managers in multiple offices for the execution of work. This includes overseeing the strategic growth within Service group for the given geographic region assigned.
Responsibilities
- Makes safety the number one priority in the business unit.
- Develops and implements an execution plan to maximize overall business objectives, and ensure maximum profitability.
- Manages the Service team to maintain, embrace and enforce the Company Core Values and to lead by example.
- Communicates with others to identify, manage and share overall best practices and company resources.
- Hiring and disciplinary duties.
- Meets or exceeds growth goals.
- Provides key leadership direction for operations within the Service business unit to ensure a cohesive team.
- Coordinates efforts of the overall team.
- Creates and manages Key Performance Indicators.
- Determines improper growth strategies within each office (e.g. new locations, vertical markets, service offerings), Implement growth strategies.
- Evaluates performance of each office relative to customer satisfaction and provide leadership for performance enhancement and proactive resolution of issues.
- Allocates resources as needed to ensure business unit and project team commitments to customers are met.
- Manages personnel priorities relating to technical ability and staffing levels to gain greater efficiencies to improve customer satisfaction and reduce cost.
- Working with managers to coordinate hiring of local staff, conducting performance reviews, recommending salary changes and resolving internal personnel issues.
- Ensures compliance with state, local, and federal legal requirements and operate the business with the highest level of ethics.
- Ensures the quality of work to corporate standards and project requirements.
- Meets or exceeds all financial budgets and goals, including reviewing all set -ups, monitoring all pricing, and reviewing cost data with the team(s).
Qualifications
Required Education, Experience, and Qualifications
- Minimum of 10 years successful and verifiable experience.
- Must have experience in managing at least $15-20MM in Service business.
- Must have knowledge of MEP systems.
- Must be equally passionate about providing services and promoting safety on the job, and have the knowledge and ability to enforce safety policies within the department.
- Must understand the company's policies and procedure, create solutions, offer guidance and generally manage the Business Units with minimal strategic guidance from executives.
- Ability to manage profit and losses as well as reporting on quarterly and monthly projections.
- Ability to create a reliable budget as part of a professional business unit budget plan.
- Effective verbal and written communication skills.
- Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
- Versed in the industry and the Company's competitors.
- Ability to multitask and perform duties outside of the scope of work when necessary.
Preferred Education, Experience, and Qualifications
Travel Requirements
- 0-5% of time will be spent traveling to job site(s)/office location.
Physical/Work Environment Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Climbing stairs.
- Remaining in a stationary position, often kneeling, standing or sitting for prolonged periods.
- Repeating motions that may include the wrists, hands and/or fingers.
- Quiet environment.
- Light work that includes adjusting and/or moving objects up to 20 pounds.
- #LI-OL1
Pay RangeUSD $128,500.00 - USD $171,600.00 /Yr.
