Regional Director, Clinical Quality - Hickory Recovery NetworkDepartment: Field Operations
Direct Report To: Vice President of Field Operations
Direct Reports: Facility Clinical Director/s
About the RoleThe Regional Director, Clinical Quality provides clinical leadership, direction, and oversight for an assigned region of behavioral health facilities.
The Regional Director is responsible for ensuring high-quality clinical care, regulatory compliance, clinical documentation integrity, utilization review support, staff supervision, and consistent implementation of clinical standards across all assigned facilities.
This role serves as a key clinical leader, ensuring that facility-based clinical teams operate in alignment with company policy, ASAM criteria, state and federal regulations, Joint Commission standards, payer requirements, and organizational expectations for quality, safety, and patient-centered care.
What We Offer- 401k
- Dental insurance
- Flexible schedule
- Health insurance
- PTO
- Vision insurance
- Career development
- Mental health days
- Holiday pay
Job Qualifications- Master's degree in counseling, social work, marriage and family therapy, psychology, or a related clinical field required.
- Independent clinical licensure required in at least one service state, such as LCSW, LMHC, LMFT, or equivalent.
- Minimum of seven years of experience in residential substance use disorder treatment required.
- Minimum of five years of leadership experience in a behavioral health setting required.
- Regional or multi-site clinical leadership experience preferred.
- Working knowledge of state behavioral health and addiction treatment regulations.
- Knowledge of ASAM criteria, clinical documentation standards, utilization review, and medical necessity requirements.
- Knowledge of medication-assisted treatment services preferred.
- Ability to maintain strict client confidentiality and HIPAA compliance.
- Demonstrated ethics, integrity, professionalism, and strong customer service skills.
- Strong understanding of best practices in behavioral health, substance use disorder treatment, and co-occurring disorder care.
- Ability to travel regularly to assigned facilities.
Key ResponsibilitiesRegional Clinical Leadership - Provide clinical direction, oversight, and support to assigned facilities across the region.
- Lead clinical teams in the delivery of safe, ethical, evidence-based, and compliant behavioral health services.
- Develop clear role expectations for Clinical Directors and clinical team members.
- Provide leadership, coaching, and support to facility Clinical Directors
- Develop effective meeting structures for clinical leadership, including bi-weekly virtual individual meetings with Clinical Directors and group meetings as needed.
- Build strong working relationships with facility Clinical Directors, Executive Directors, clinical staff, and corporate leadership.
- Report clinical trends, risks, barriers, and operational updates to the supervisor.
Clinical Quality and Compliance - Ensure clinical services are delivered in accordance with local, state, and federal regulations, Joint Commission accreditation standards, company policies, and payer expectations.
- Support implementation of policies and procedures consistent with ASAM criteria and organizational best practices.
- Monitor clinical compliance, quality of care, documentation accuracy, treatment planning, discharge planning, and patient engagement.
- Establish and maintain clinical quality systems to ensure clients receive care consistent with program expectations, clinical standards, and the client handbook.
- Conduct frequent clinical quality visits to all assigned treatment centers, at least monthly or more often as needed.
- Support survey preparedness and provide on-site leadership during regulatory or accreditation surveys when needed.
- Assist with mock surveys, state surveys, Joint Commission surveys, Plans of Correction, and corrective action follow-up.
- Monitor implementation and completion of Plans of Correction related to clinical services.
Documentation - Ensure timely, complete, and compliant medical record documentation.
- Develop and monitor clinical reporting tools, including weekly clinical reports for Clinical Directors and chart audit processes for Executive Directors and Regional Directors.
- Establish, implement, and monitor submission processes for required clinical reports and audits.
- Identify documentation concerns and escalate repeated or serious performance issues through the appropriate leadership and human resources processes.
Clinical Operations and Program Development - Support successful clinical operations across assigned facilities.
- Assist with clinical system implementation during acquisitions, new facility openings, or operational transitions.
- Review requests for administrative discharge and provide clinical guidance prior to final disposition.
- Provide pre-admission clinical reviews as needed.
- Support clinical assessment processes, client sessions, and direct care needs when necessary.
- Communicate needed changes and assist with implementation of clinical improvement goals.
- Serve as a resource regarding clinical issues, addiction treatment trends, mental health treatment trends, regulatory expectations, and clinical best practices.
- Collaborate with operations, quality, compliance, nursing, medical, admissions, utilization review, and human resources teams to improve clinical performance.
Training and Staff Development - Provide regular education, onboarding, and orientation to Clinical Directors and clinical staff.
- Develop and deliver clinical training to support documentation quality, ASAM alignment, therapeutic standards, regulatory compliance, and evidence-based care.
- Provide in-service education for staff as requested.
- Work with Service Excellence to develop and implement clinical staff training and professional development initiatives.
- Assist with recruitment, interviewing, hiring, and onboarding of qualified Clinical Directors, therapists, and other clinical team members.
- Support professional growth, accountability, and leadership development across the clinical team.
Emergency and Risk Response - Be available to support facility leadership when significant clinical events, regulatory concerns, safety issues, or urgent operational needs occur.
- Provide clinical consultation and leadership during critical incidents, adverse events, patient safety concerns, and high-risk discharges.
- Ensure appropriate follow-up, documentation, communication, and corrective action after clinical events.
Compensation$125,000 - $135,000Learn Morehttps://hickorytreatmentcenters.com/
