OBJECTIVE AND POSITION SUMMARY
The objective of the Regional Director of Homeownership is to provide strategic leadership and operational oversight of all Homeownership Program functions across Arizona and Nevada. This role ensures consistent service quality, regulatory compliance, and program effectiveness across both states. The Regional Director will guide program strategy, oversee multi-state performance, strengthen funding and partner relationships, and support organizational growth. Additionally, the Regional Director is responsible for supervising and developing the Regional Manager of Homeownership, ensuring that all program staff and services operate in alignment with organizational goals, HUD standards, and contractual requirements.

SUPERVISORY RESPONSIBILITIES
The Regional Director supervises the Regional Manager and ensures consistent program delivery, quality, reporting, and team capacity across Arizona and Nevada. The Regional Director builds leadership capacity, sets performance expectations and program deliverables, evaluates performance, coaches, supports professional development, and partners with HR on corrective actions. This role exercises significant influence, with recommendations given particular weight, over hiring, discipline, and termination decisions. The Regional Director provides strategic leadership and is accountable for the performance and outcomes of assigned programs and teams in their department.

• Supervise the Regional Manager and Housing Counselors; ensure teams meet goals.
• Provide leadership coaching, performance evaluations, and talent development planning.
• Ensure staffing levels meet contract and programmatic demand.
• Ensure reporting requirements, internal and external, are accurate and completed on time.

SPECIALIZATIONS

• Strategic Leadership of Homeownership and Housing Counseling Programs
• HUD Housing Counseling Standards & Regulatory Compliance
• Multi-State Program Management and Operational Excellence
• Cross-Sector Partnership Development (Government, Lenders, Nonprofits)
• Community Engagement and Public Representation
• Grant Administration, Contract Management & Funding Stewardship
• Program Performance Measurement & Continuous Quality Improvement
• Leadership Development, Coaching & Team Capacity Building

COMPETENCIES

• Strong verbal and written communication skills
• Critical thinking and problem-solving
• Collaboration, networking, relationship-building
• Professionalism, ethics, and reliability
• Adaptability and willingness to learn
• Client service orientation
• Attention to detail and accuracy
• Strategic and operational decision-making
• Coaching and developing employees
• Conflict resolution and feedback skills
• Accountability and follow-through
• Ability to lead change and inspire others
• Knowledge of HUD, regulations, or procedures
• Ability to create and manage documentation or reports

MINIMUM QUALIFICATIONS AND COMPETENCIES
Education/Background:

• Bachelor's degree in social services, business, real estate, or related field (Master's preferred). Equivalent combinations of education and experience that demonstrate the ability to meet the requirements of the role may be considered.
• 5-7+ years of experience in housing counseling, homeownership, or community-based services.
• 3+ years supervisory experience with multi-site or multi-state teams.
• HUD Housing Counseling Certification (or ability to obtain within 12 months).
• Knowledge of mortgage lending, foreclosure prevention, financial capability, and homeowner assistance programs.
• Proven experience building collaborative relationships with government agencies, financial institutions, and community stakeholders.
• This position requires driving on behalf of the company and traveling region-wide. Candidates must hold a valid driver's license, meet the company's motor vehicle record (MVR) standards, meets company's insurance eligibility, and comply with all state and federal driving requirements. Ongoing employment is contingent upon maintaining an acceptable driving record.
• Bilingual (English/Spanish) a plus.

Other Requirements

• Experience with HUD Housing Counseling funding
• Experience and commitment to working with multiethnic, multicultural, low-income populations.
• Excellent attention to detail, analytical, and problem-solving skills.
• Demonstrated interpersonal and verbal and written communication skills.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, especially Microsoft teams).
• Proven supervisory, leadership, influence and collaborative skills.
• Proven ability to follow up and meet deadlines independently.
• Excellent initiative, flexibility, and stress-management in handling the demands of leadership, evolving priorities and team dynamics.
• Ability to multi-task, prioritize, and delegate in order to balance the many responsibilities, and address the various issues that a leader faces during the workday.

BENEFITS
We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits to serve you and your family.

Full-time employee's benefits below and click the link to see more:

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Pet Care, Life Mart Purchase Discounts
• Tuition Reimbursement for qualifying degrees
• Mileage & Cell Reimbursement for qualifying roles
• Identity Theft Protection& Voluntary Benefits