The Regional Delivery Director serves as a Culture, Brand, and Customer Experience ambassador for their assigned region and across the company. This role oversees a portfolio primarily made up of Third-Party Logistic (3PL) carriers and supports the market of stores indirectly through delivery operations. Acting as both liaison and subject matter expert, the Regional Delivery Director collaborates closely with cross-functional teams, including Store Operations, DC Operations, Inventory Control, and more.
This leader is accountable for meeting and exceeding financial, operational, and customer experience targets, while managing and improving people and processes. Success is rooted in transparent, positive leadership that reflects "The Bob's Way."
Key Skills for Success
Core Competencies & Expertise
- Leadership & People Development: Proven ability to lead, motivate, and inspire teams across multiple sites; strong track record in talent development, coaching, and accountability.
- Logistics & Operations Management: 7+ years of experience in transportation logistics management and retail multi-unit operations with continuous improvement achievements.
- Customer Experience Focus: Commitment to delivering best-in-class customer satisfaction across 200+ daily routes and $750M in delivered sales volume.
- Financial Acumen: Skilled in P&L management, forecasting, and cost optimization while driving revenue and service outcomes.
- Strategic Thinking: Ability to align business objectives with operational execution, lead cross-functional initiatives, and deliver measurable results.
- Process Improvement: Strong record of analyzing complex problems, implementing solutions, and improving routing efficiency, compliance, and depot performance.
- Technical Skills: Proficiency in SAP, routing software, WMS, and CX platforms
Preferred Competencies & Skills
- Strong communication skills with ability to influence at all levels of management.
- Conflict management and motivational leadership to build a positive, high-performance culture.
- Experience negotiating contracts and managing 3PL partnerships.
- Ability to manage a 50% travel schedule while balancing office and field demands.
Minimum Qualifications
- Bachelor's degree; or 15 years of equivalent experience in transportation logistics or retail multi-unit management.
- 7+ years in logistics management with demonstrated continuous improvement.
- 7+ years in multi-unit retail leadership.
Work Environment & Physical Demands
- Typical 50+ hour work week with national responsibility and ~50% travel.
- Field, office, virtual, and conference-based work.
- Ability to sit, walk, stand, bend, stoop, kneel, crouch, push, pull, and handle/move up to 50 lbs unassisted; up to 100 lbs with reasonable accommodation.
How We Will Support Your Success
- Competitive Medical, Dental, and Vision Insurance
- Generous PTO (vacation, personal, sick leave, holidays, and your birthday!)
- 401(k) Profit Sharing with company match
- Pet Insurance and company-paid Life Insurance options
- Professional Development through tuition reimbursement, on-demand learning, and career growth pathways
- Employee Discounts from Day 1, plus exclusive partner savings
Our Culture & Core Values
We believe in Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun. These values guide everything we do, from customer service to employee growth.
Diversity is a Core Value at Bob's
At Bob's Discount Furniture, you'll feel valued, supported, and free to be yourself. We're committed to building a team as diverse as the communities we serve, and we provide equal employment opportunities regardless of race, religion, gender, age, disability, veteran status, or any other protected category.
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:$128,000.00 - $160,000.00
