The Opportunity

Reporting to the Senior Manager, Liquids Pipelines Control Center, the Regional Control Center Manager is accountable for the safe, reliable, and compliant operation of in-service assets within an assigned region. This role provides day-to-day operational leadership in a 24/7 control center environment, ensures operational readiness, leads controller/supervisor performance and development, and maintains inspection-ready compliance and governance for regional operations.

What You'll Do

Operational Accountability

• Accountable for safe, reliable, and compliant operation of in-service assets in the assigned region, ensuring disciplined execution of control room procedures and sustained operational readiness.
• Maintain continuous situational awareness of system conditions, recognize developing risk signals, and escalate operational risks through defined channels to support timely, conservative decision-making.
• Own day-to-day operational leadership for the region and ensure effective coordination with field operations and supporting functions as required.

People Leadership & Performance

• Lead training, development, and performance management for controllers and shift supervisors within the region; reinforce safety culture and procedural compliance.
• Ensure personnel understand how to apply procedures, respond to abnormal operating conditions, and meet regulatory expectations.
• Support staffing readiness and capability planning within the region, including coaching and succession planning as needed.

Regulatory Compliance, Governance & Change Management

• Ensure regional operations remain compliant with Control Room Management requirements and other applicable regulations; keep operational practices, documentation, and records inspection-ready.
• Participate in operational governance and change management by reviewing and approving relevant system changes impacting the region and ensuring readiness for procedural, system, or asset changes prior to implementation.
• Drive consistent application of standards and controls across shifts and personnel to reduce variability in execution.

Emergency Response & Incident Management

• Provide leadership during abnormal or emergency operating conditions; coordinate between controllers, shift supervisors, field operations, support teams and leadership to support effective response and communication.
• Ensure incident learnings translate into corrective actions and sustained operational improvements.

Continuous Improvement & Collaboration

• Identify improvement opportunities, support implementation of better tools and processes, and collaborate with peers and cross-functional teams to drive consistency across regions.
• Promote a continuous improvement mindset by tracking recurring issues, implementing corrective actions, and sharing best practices.

Minimum Qualifications

• Demonstrated leadership experience in pipeline operations, control center/SCADA-supported operations, or a similarly regulated 24/7 operating environment.
• Strong working knowledge of control room management expectations, including PHMSA Control Room Management requirements, and applicable regulations/standards.
• Strong communication, stakeholder engagement, and technical documentation skills.
• Brings one or more of the following competencies to strengthen the LPCC: engineering experience, hands-on pipeline or control center operational experience, or direct PHMSA Control Room or Alarm Management experience.
• Proven ability to lead through ambiguity, manage operational risk, and drive continuous improvement in a high-consequence environment.

Preferred Qualifications

• Prior experience leading regional operations coverage (people leadership and operational accountability) in a control center setting.
• Experience with operational governance forums (e.g., change review/approvals, readiness reviews) and cross-functional coordination with Field Ops, Engineering, and Projects.

About our business

South Bow's existing oil & liquids pipeline infrastructure connects Alberta crude oil supplies to U.S. refining markets in Illinois, Oklahoma, Texas and the U.S. Gulf Coast. We remain committed to meeting the energy needs of North Americans today, while advancing our Liquids Pipelines System for the demands of the future. Connecting growing Canadian and U.S. crude oil supply to key markets, leveraging existing assets and seeking new opportunities to continue to provide our customers with access to the destinations they need.

Learn more

Visit us at http://SouthBow.com and connect with us on our social media channels for our latest news, employee stories, community activities, and other updates.

Thank you for choosing South Bow in your career search.

* Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or ladder.

* Applicants must have legal authorization to work in the country in which the position is based with no restrictions.

* All positions require background screening. Some require criminal and/or credit checks to comply with regulations.