Job Summary:The Regional Clinical Director is responsible for owning and driving psychotherapy clinical strategy implementation across a region(s) in partnership with their Operations VP Dyad. This role is responsible for driving regional clinical KPI performance, ensuring high-quality clinical care, regulatory compliance, clinician engagement, supervision standards, and successful implementation of national and regional clinical initiatives.
This function directly influences the clinical practice of hundreds of psychotherapy clinicians and impacts patient care delivery across multiple states. The Regional Clinical director plays a critical role in safeguarding clinical integrity, improving patient outcomes and advancing enterprises clinical excellence at scale. Serves as the senior clinical authority within the region for psychotherapy, partnering cross-functionally with operations, compliance, quality, and growth teams to define and standardize best practices, improve clinical outcomes, and develop high-performing clinical teams.
Duties/Responsibilities:Clinical-Operational Dyad AccountabilityIn partnership with Regional VP of Operations, the Regional Clinical Director:
- Co-own regional performance targets including access, engagement, retention, productivity, documentation quality, and patient experience.
- Accountable for psychotherapy practice standards, supervision frameworks, and quality of care, as set by National Clinical Director.
- Align clinical priorities with operational execution to drive sustainable performance improvement.
- Serve as the clinical escalation point for regional care quality, supervision, and risk concerns.
Clinical Strategy & Implementation- Lead implementation of enterprise psychotherapy clinical strategy across assigned states.
- Translate organizational clinical priorities into region-specific execution plans in partnership with the Ops VP.
- Ensure fidelity to evidence-based treatment models and standardization of clinical protocols.
- Identify clinical performance gaps and co-develop corrective action plans with operations leadership.
- Analyze regional performance data and develop action plans to improve clinical KPIs, engagement, and retention.
Clinical Leadership & Quality Oversight- Partner with Ops VPs, Ops Directors, and Clinical Directors to provide regional oversight of psychotherapy services, ensuring adherence to evidence-based practices and organizational standards of care.
- Provide support to Clinical Directors to oversee supervision structures (e.g., LCSW, LMFT, LPC, PsyD, PhD) to ensure compliance with state licensure laws and national regulatory requirements.
- Monitor clinical quality metrics, documentation standards, and client outcomes; implement corrective action plans when necessary.
- Partner with Clinical Directors and Supervisors to address escalations and clinical concerns from frontline clinicians.
- Ensure risk management protocols, ethical standards, and patient safety procedures are consistently followed across the region.
- Partner with Ops VPs and Regional Medical Director to drive measurable improvements in clinical outcomes, patient experience, and patient safety.
- Regularly monitors KPIs including access, engagement, retention, documentation quality, and outcomes; develops action plans to drive performance through Clinical Director teams.
- Supports Clinical Directors in ensuring compliance with state regulations, payer requirements, and accreditation standards.
Clinician Education & Engagement:- Partners with Operations Leadership and Clinical Directors to support new clinicians through provision of clinically focused regional onboarding training, promoting caseload ramp, and engaging in new employee orientation.
- Supports Clinical Directors in providing training, education and supervision of clinical staff based upon regional needs to uphold clinical best practices, updated policies and regulations and coding quality assurance.
- Meets regularly with Clinical Directors to solicit feedback, mentor, engage, and encourage continued professional development (e.g., educate on career progression paths, support clinical professional development/skill development, etc.).
- Partner with HR and Operations in talent calibration, succession planning and leadership development initiatives.
- Develop and mentor high-potential Clinical Directors to strengthen regional clinical leadership bench.
Culture & Change Management- Serve as a visible, engaged leader across the region, promoting a culture of accountability, collaboration, and clinical excellence.
- Act as a change management agent, guiding teams through growth, new systems, workflow enhancements, and organizational transformation.
Clinical Integrity & Risk Management- Serve as regional clinical escalation point for:
- Critical incidents
- Board complaints
- Patient complaints
- Quality-of-care investigations
- Holds Clinical Directors accountable to supporting, investigating and responding to clinical integrity concerns to mitigate risks and liabilities related to care delivery (e.g., critical incidents, board complaints, patient complaints, quality of care concerns). Serve as escalation point for local clinician integrity or quality concerns.
- Partners with Clinical Directors to evaluate national policy initiatives against state and local regulations, community practice standards, and professional ethics.
- Monitors ongoing changes to state regulations to ensure clinical compliance.
- Collaborates with other teams to identify areas of opportunity for quality improvement, risk management and clinical integrity interventions, both individually and/or operationally.
Required Skills/Abilities: - Excellent verbal & written communication
- Exceptional team and staff level engagement
- A commitment to continuous learning and improvement based on current clinical best practices and standards of care
- Experience managing a diverse team with a track record for hiring, coaching and retaining strong talent
- Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements
- Experienced Clinician with demonstrated ability to develop the clinical practice of other clinicians
- Effective at communicating and translating complexity to a clinical audience
- Demonstrated ability to identify and mitigate clinical compliance risk
Education and Experience:- Active, unrestricted clinical license (e.g., LCSW, LMFT, LPC, PsyD, PhD) in one or more states within the region.
- Eligible for licensure in multiple states (or ability to obtain via reciprocity).
- Minimum 7 years of clinical experience in psychotherapy.
- Minimum 3 years of leadership experience overseeing multi-site or multi-state clinical teams.
- Demonstrated experience managing supervision structures and regulatory compliance.
- Strong knowledge of evidence-based treatment modalities.
- Experience leading through growth, change, and performance improvement initiatives.
- Experience in multi-state telehealth or hybrid care models.
- Background in scaling clinical operations.
- Familiarity with value-based care, outcome measurement, or payer partnerships.
In Office and Travel Requirements:- The Regional Clinical Director must reside and practice in one of the states where they serve as Director.
- Up to 25% of the Regional Clinical Director's time will be spent onsite supporting clinicians and collaborating with operations.
- Additional travel to attend division and national leadership meetings is required quarterly.
COMPENSATION: $130,000 - 155,000/annually, with 20% annual bonus potential and long term incentive plan eligibility based on licensure.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
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