LOCATION: The successful candidate will reside in Southern California and cover the West Coast Region POSITION SUMMARY We're looking for a tenured, relationship-first Regional Channel Manager - West Coast to grow our partner ecosystem across a regional territory. You already have a network of trusted CX partners, TSDs, VARs, MSPs, and independent agents, and a track record of turning those relationships into revenue. This is a high-autonomy, regional-first role: you'll own your territory, build strategic plans with your top partners, and be the connective tissue between Broadvoice and the channel. Broadvoice is actively shifting from SMB to midmarket. The ideal candidate has experience positioning CCaaS/UCaaS solutions to midmarket buyers (50-750 seats) and can coach partners to do the same. This successful candidate for this position must be in Southern California (USA) KEY RESPONSIBILITIES Partner Management & Growth 34; Leverage your existing partner network to immediately source and close new pipeline 34; Recruit, onboard, and activate new strategic CX partners, TSDs, VARs, MSPs, and independent agents and build relationships with TSD leadership to grow mindshare and deal flow 34; Develop joint business plans with top partners covering revenue targets, enablement milestones, and co-sell activities 34; Identify partners best positioned to penetrate midmarket accounts and invest your time accordingly Sales Enablement & Support 34; Educate and train partners on Broadvoice and GoContact solutions, competitive positioning, and the midmarket sales motion 34; Attend sales calls with partners, conduct negotiations during the sales cycle, and assist in closing opportunities with end-users 34; Host and facilitate partner events, webinars, and field days to drive engagement and pipeline 34; Differentiate Broadvoice from the competition through consistent communication and continuously updated selling tools Collaboration & Strategy 34; Partner cross-functionally with Sales, Marketing, Product, and Operations to align on territory strategy and partner needs 34; Deliver accurate forecasts, pipeline updates, and QBR-ready reporting to leadership 34; Represent Broadvoice at industry events, trade shows (2-3 annually), and partner meetings 34; Surface partner and market feedback to inform product roadmap and go-to-market strategy Execution 34; Proactively manage a portfolio of partners with minimal oversight 34; Work with Sales Operations, Customer Experience, and Business Support to resolve partner and customer escalations 34; Travel 30-50% to support partner visits, TSD events, field activities, and trade shows 34; Enhance and promote the Broadvoice brand as an ambassador in all partner and customer interactions Performance & Metrics 34; Hit quarterly revenue quota via partner-sourced and partner-influenced pipeline 34; Drive net-new partner activations each quarter and maintain a 5-7x pipeline coverage ratio 34; Grow regional account pipeline and closed-won revenue month over month 34; Report pipeline health weekly via Salesforce; participate in forecast calls QUALIFICATIONS 34; Sales-oriented and customer-focused mindset with a genuine passion for partner success 34; 5-7+ years in a channel sales or partner management role within the CCaaS/UCaaS ecosystem 34; Established, active relationships with TSDs, VARs, MSPs, and/or independent agents in your region 34; Expert-level understanding of Contact Center (CCaaS) and Unified Communications (UCaaS) solutions 34; Proven success selling and/or enabling partners to sell into midmarket accounts 34; Experience with Salesforce CRM for pipeline management, forecasting, and activity tracking, and virtual meeting platforms 34; Exceptional rapport-building, communication, and follow-up skills, including presenting to individuals or groups in person and virtually 34; Reliable personal transportation; ability to travel a minimum of 30-50%