Job Requisition ID: 56802
Opening Date: 06/30/2026
Closing Date: 07/14/2026
Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Health and Human Services
Bilingual Option: None
Salary: Anticipated Salary: $9,850 - $11,405 per month ($118,200 - $136,860 per year)
Job Type: Salaried
Category: Full Time
County: Madison
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Supervisory (Management Bill) Exclusion from RC062 Collective Bargaining Coverage
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a
DETAILED Resume/Curriculum Vitae (CV) to the
MY DOCUMENTS section of your application if you decide to provide one.
When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Position Overview The Division of Family & Community Services is seeking to hire an energetic and detail-oriented administrator to oversee the operations of the Alton Statewide Call Center. The position supervises and administers the activities of professional and non-professional staff providing casework services to applicants seeking public assistance or referrals. The Division helps Illinois residents by connecting them with many programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.
Essential Functions - Serves as Regional Call Center Administrator in the Division of Family & Community Services (FCS), Department of Human Services (DHS).
- Serves as full-line supervisor.
- Reviews and evaluates reports of casework activities including error reports, audit findings and quality assurance reviews.
- Interprets, explains and implements new policies and procedures or changes in existing policies and procedures.
- Travels to establish and maintain effective public relations with employers and other interested parties in the local area served.
- Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.
Minimum Qualifications - Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with course work in a social or human services field.
- Requires three (3) years progressively responsible administrative experience in a health or human services organization that provides direct services to the public.
Preferred Qualifications - Three (3) years of professional experience interpreting and implementing policies, procedures and goals of public assistance services such as cash, food and medical assistance programs.
- Three (3) years of professional experience in a public assistance eligibility system such as Integrated Eligibility Systems (IES).
- Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff and approving time off.
- Two (2) years of professional casework experience in a social service agency.
- Two (2) years of professional experience providing technical training and assistance to staff to ensure the accurate and timely benefits in service delivery.
- Two (2) years of professional experience communicating with both internal and external stakeholders daily ensuring detailed and critical analysis of work performed.
Conditions of Employment - Requires ability to travel in the performance of duties, with overnight stays as appropriate.
*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch
Alton Call Center
Headquarter Location: 4500 College Ave, Alton, Illinois, 62002
Division of Family & Community Services
Statewide Processing Center
Bureau of Customer and Support Services
Work County: Madison
Agency Contact: Posting Group: Leadership & Management; Social Services
As a State of Illinois employee, you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick days annually (Sick days carry over from year to year)
- 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
- Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html
APPLICATION INSTRUCTIONSUse the "Apply" button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
