At A Glance

The Regional Account Manager serves as the senior regional leader responsible for the successful execution of a global training enablement program supporting one of the world's most influential AI organizations, within their assigned geography. This role acts as the bridge between global program strategy and regional execution, ensuring training delivery, workforce management, compliance, and stakeholder engagement are aligned to the client's training objectives.

The Regional Account Manager is accountable for regional program performance, trainer effectiveness, operational readiness, and compliance with local employment regulations. Working closely with the Global Program Director and cross-functional support teams, this individual ensures consistent client experience while adapting execution to the unique needs of their region.

Regional Account Managers serve as the primary leadership contact for trainers within their market and play a critical role in scaling our client's partner enablement ecosystem globally.

Minimum Pay

CAD $95,000.00/Yr.

Maximum Pay

CAD $125,000.00/Yr.

What We Offer

• Bi-weekly pay and early wage access - get paid when you need it!
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Employee discounts
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

What You'll Do

• Execute the global enablement strategy within your assigned region, aligning delivery with business objectives and partner priorities
• Ensure consistent program execution while adapting to local market needs and requirements
• Identify regional opportunities, risks, and growth initiatives to improve program performance and impact
• Lead and support regional Master Trainer teams, including coaching, performance management, and development planning
• Drive accountability to KPIs, learner satisfaction scores, and program standards
• Monitor trainer utilization, readiness, and deployment effectiveness across the region
• Build strong relationships with regional stakeholders and partner organizations
• Support training prioritization, planning, and resource allocation discussions
• Serve as the primary escalation point for operational issues within the region
• Ensure a high-quality learner and partner experience across all engagements
• Maintain compliance with local labor laws, employment regulations, and organizational policies
• Partner with HR and cross-functional teams to mitigate risk and address workforce challenges
• Collaborate with the Global Resource Coordinator on deployment planning and scheduling alignment
• Monitor execution of training events, reporting compliance, and operational performance
• Ensure field teams have the tools, systems, and resources needed for success
• Support implementation of global initiatives and process improvements
• Track and analyze regional performance metrics, including KPIs, trainer effectiveness, and learner feedback
• Provide regular business updates, insights, and recommendations to global leadership

What You'll Bring

Experience and Education:

Required:

• 5+ years of experience in training, enablement, consulting, field operations, or professional services
• Experience managing distributed or remote teams
• Bachelor's degree or equivalent work experience
• Experience working with enterprise clients and cross-functional stakeholders
• Proven ability to manage regional operations and drive performance outcomes

Preferred:

• Familiarity with labor laws and workforce compliance requirements
• Experience supporting partner enablement, certification, or technical training programs
• Experience working within global, matrixed organizations

Skills and Attributes:

• Strong leadership and coaching skills with the ability to develop high-performing teams
• Excellent stakeholder management and relationship-building capabilities
• Strong organizational and operational management skills
• Ability to balance global standards with regional flexibility and execution needs
• Strong problem-solving skills with the ability to manage escalations and operational challenges
• Analytical mindset with the ability to interpret data and drive performance improvements
• Excellent communication and presentation skills
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• High level of accountability, ownership, and decision-making capability
• Willingness and ability to travel within the assigned region as needed, up to 25%

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to:

• Regularly sit, stand, walk, grasp, talk, and/or hear, and drive
• Occasionally lift and carry items up to 10 lbs
• Continuous hand/eye coordination and fine manipulation