Salary : $104,977.60 - $126,921.60 Annually
Location : King Street Center - 201 S Jackson St, Seattle, WA
Job Type: Term-Ltd
Job Number: 2026TB27767
Department: MTD - Metro Transit
Division: Mobility
Opening Date: 08/20/2026
Closing Date: 9/7/2026 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: C4 : PROTEC17-P&T-MTD
Full- or Part-Time: Full Time

Summary
This position is open to King County Employees and the General Public.

This role supports King County's efforts to simplify reduced fare programs and transition riders from cash payments and paper tickets to ORCA and other modern payment methods. The position focuses on understanding rider needs, encouraging behavior change, and improving engagement with fare programs.

Key responsibilities include:

• Supporting initiatives that simplify reduced fare structures and improve rider access.
• Encouraging and facilitating the shift from cash payments to ORCA or other electronic fare options.
• Engaging riders through outreach, education, focus groups, and program adjustments that support successful transitions.
• Assisting with ad hoc distribution tasks related to fare media and exploring new approaches to replace paper tickets.
• Helping organize, track, and coordinate activities involved in the transition from paper fare products to alternative solutions.
• Providing quick, on demand support when urgent program needs arise.
• Support Metro customer service teams as the cashless work develops.

The ideal candidate is organized, adaptable, and comfortable with both operational tasks and community engagement. They will play a key role in modernizing fare processes and supporting riders and human service agency partners through these changes.

This recruitment will be used to fill 1 Special Duty Assignment/Term Limited Temporary position expected to last through December 2027. In addition, this selection process may be used to generate an eligibility pool for future Career Service, Special Duty Assignment, and Term Limited Temporary vacancies that may occur in this classification within this workgroup. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

Job Duties
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. You will also:

• Lead projects related to the Reduced Fares cashless work.
• Collaborate with project stakeholders, including workgroups, agency leadership, external agency partners and Metro's customers.
• Respond to inquiries related to program or project.
• Support rider education training for human service agencies and community-based organizations.
• Educate and support outreach activities.
• Collaborate and consult with other project/program managers within Fare Media Sales
• Analyze qualitative and quantitative data to make informed recommendations.
• Demonstrate a commitment to equity. Promote an equitable, diverse and inclusive work environment.
• Perform other duties as assigned

Experience, Qualifications, Knowledge, Skills

• 1-2 years of project/program management experience.
• Community engagement experience.
• Experience removing barriers for and supporting diverse communities, including individuals with disabilities, elderly, and people living in poverty.
• Knowledge of transit and ORCA products and services.
• Experience managing programs, projects, or initiatives, including work planning, scheduling, budgeting, contract management, and financial tracking.
• Strong understanding of project management principles and the ability to manage multiple priorities, timelines, and competing demands.
• Strong communication skills, including the ability to identify customer and business needs, understand barriers to mobility, and develop solutions that address those needs.
• Demonstrated ability to promote an equitable, diverse, and inclusive work environment while collaborating effectively with people from a variety of backgrounds, positions, and perspectives.
• Ability to work independently and collaboratively in a matrixed environment while managing multiple projects and priorities in a fast-paced, value-driven organization.
• Strong organizational skills, attention to detail, and the ability to establish priorities, delegate work, meet deadlines, and proactively address challenges.
• Excellent oral and written communication skills, including the ability to present persuasive information, develop partnerships, negotiate agreements, and communicate effectively with technical and non-technical audiences.
• Proficiency using Microsoft Office applications, including Outlook, Teams, Word, SharePoint, PowerPoint, and Excel.

Supplemental Information
Who May Apply
This recruitment is open to current King County employees and the general public.

Required Application Materials
An online employment application, including all relevant employment history and experience related to this role.
As well as responses to supplemental questions.

NOTE: Your application may be rejected as incomplete if you do not include the required application materials. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Selection ProcessApplicants will be screened for competitiveness, completeness, and written communication skills to determine the most qualified candidates. The process may include the following: a review of the application and supplemental questions, testing and/or panel interview, and references. It is important to note that you must get approval from your current supervisor/manager to accept a Special Duty Assignment. Pay for SDA will be in accordance with the Personnel Guidelines or the selected employee's collective bargaining agreement.

Work LocationThis position follows a hybrid work schedule requiring a minimum of 2 days per week onsite at King Street Center (201 S. Jackson St., Seattle, WA, consistent with King County Metro's hybrid work policy. Remote workdays may be adjusted based on operational or business needs. Employees must reside in Washington state and within a reasonable distance of their King County worksite to respond to workplace reporting requirements.

Work Schedule Normal work hours are between 8 am - 5pm, Monday through Friday. Alternative work schedules may be possible. This position is non-exempt and therefore is eligible for overtime pay.

Union Membership:Protec17

Job Code:
243207 Project/Program Manager II
Safety Responsibilities for an Employee

• Responsible for understanding this policy and their role in safety
• Report all safety concerns
• Follow safety practices and procedures as necessary to maintain a safe work environment and in conformance with applicable regulations, policies, and training
• Report safety and security concerns and ideas to supervisors or anonymously through data collection system

Are you ready to make a difference? dedicated to serving one of the nation's best places to live, work and play.

Application Process

If you are interested in pursuing this position and supporting King County's vision for unified, equitable, and high-performing government, please follow the application instructions carefully. Provide us with your work history as applicable, ensuring that you provide details that highlight your ability to fulfill the requirements for this position.

If you need this announcement in an alternate language or format, or you would like to request accommodation or assistance in the application or assessment process, please contact Tracy Bylund at

01

This position requires experience working with diverse communities, including individuals with disabilities, elderly, and people living in poverty, and the agencies or businesses who serve them in the community. Do you have this experience? Please be sure this is demonstrated in your application materials.

• Yes
• No

02

Please select all that apply to your knowledge and experience with ORCA products and services. Please be sure this knowledge/experience is demonstrated in your application materials.

• Demonstrated knowledge of ORCA system (i.e., experience selling, loading funds, or managing accounts on myorca.com or Customer Relationship Management software).
• Experience administering ORCA customer support with Salesforce and/or other CRM software.
• Experience with Metro's ORCA LIFT Registry.
• Other CRM software
• Using ORCA cards on transit
• Knowledge of reduced fare programs in the ORCA region, such as ORCA LIFT, Subsidized Annual Pass, or Regional Reduced Fare Permits based on age or disability
• Other Database related software

03

How many years of project management experience do you have leading projects while supporting customers or technical, professional, and management staff? Please be sure this knowledge/experience is demonstrated in your application materials.

• No experience
• Less than 2 years of experience
• 2-3 years of experience
• 3-4 years of experience
• 4-7 years of experience
• 7+ years of experience

04

MTD- Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? ANDIs this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? ANDDo you possess the skills and abilities to qualify for this position?

• Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status whe