SCOPE: General oversight of the organization's records and documents management system and department.

SUPERVISION: Works under the supervision of the Senior Manager Facilities Services and Records Management. Provides supervision to support staff (Office Assistants).

EXAMPLES OF DUTIES: (These are examples of the types of duties that may be performed. Additional duties may be added).

1. Provides leadership in accordance with the Agency's mission, vision and core values.

2. Administration of the Document Management Application.

3. Oversees all aspects of the Records and Document Management Department. Proper oversight of the scanned document quality within the organization.

4. Review scanned materials for quality and proper categorization - adjusting as necessary.

5. Implementation of processes and procedures to adhere to the laws and regulations in relation to Privacy Compliance.

6. Oversee the equitable assigning of tasks and the completion of the daily work by the support staff.

7. Assigns, reviews, approves the work of unit staff members, addresses performance concerns, hires, trains, directs, and evaluates unit staff.

8. Produce and maintain reports, correspondence, and various tracking logs as needed.

9. Design, create and implement any new process changes for special projects and new requirements as needed.

10. Collaborates and coordinates with a variety of departments including but not limited to: Case Management, Office Services, Community Services and Accounting.

11. Other managerial tasks as needed.

EMPLOYMENT GUIDELINES

Knowledge and Skills:

• Ability to manage time and prioritize workflow, highly motivated and deadline driven
• Ability to adapt to rapidly changing organizational and business issues is required
• Ability to take direction and work collaboratively with other departments throughout the organization
• Ability to interpret and explain written data to a wide range of audiences. Must have excellent verbal and written communication skills.
• High standard of attention to detail
• Intermediate MS Office skills to include Word, Excel, Outlook, PowerPoint and Access
• Experience in utilizing a document management application
• Supervision of staff preferred

Education and Experience:

• Minimum five (5) years of experience performing administration, troubleshooting or support of business systems or applications.
• Minimum two (2) years' experience in a supervisory position required or
• Five (5) years of managing special assignments and projects can be substituted for supervisory experience.

A valid California Driver's License or acceptable substitute is required for this position.

NLACRC Offers an Excellent Benefits Package

We offer employees a variety of health and dental plans:

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only.
• We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.
• We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Participate in the Tuition Reimbursement Program
• Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays - NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid - remote option (after 90-days continuous employment, at manager/supervisor's discretion)

Please note that benefit costs are pro-rated for part-time employees.

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

This position is exempt. Regular Salary - $85,257.00 - $116,021.90

Base Pay Rate / Salary Range Information

The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience.