Key Responsibilities:

● Implement industry “best practices” for receiving procedures and practices in coordination with other Operations areas

● Plan, organize, direct and coordinate daily staffing and workload to ensure delivery schedules are met

● Ensure supervisors are training, evaluating and monitoring new hires to determine satisfactory completion of probationary period as well as monitoring existing team member performance and SOP compliance expectations are met

● Oversee all supervisory reports, paperwork for current shift pertaining to receiver checks, production, attendance, completing first reports of injury and keeping track of temperature readings

● Manage unloading, receiving and warehouse handling of freight for accuracy, education to help minimize damage and follow proper trailer unloading procedures

● Monitor systems, key performance indicators (KPI), and safety to ensure accuracy, efficiency, compliance, and profitability, bringing matters of concern to the Operations Manager and General Manager

● Collect/analyze data to identify opportunities for improvement and solutions

● Ensure that automated systems are performing properly

● Schedule shifts in order to be efficient and productive with the intent to avoid overtime

● Monitor Emergency Contact list for team members and building conditions are up to date

● Understand the Emergency Procedures, ensure they are accessible and participate in update reviews

● Check computerized time/attendance on a daily basis to verify team members have the proper time clock punches in the system

● Ensure all team member forms for Time Adjustment, PTO requests, etc. are coordinated for staffing purposes and turned into HR timely for processing in the correct pay period

● Coordinate department hiring/termination processes in coordination with location Human Resources

● Review any inventory losses/product shrink

● Ensure coordination with maintenance providers to ensure safe and efficient MHE (Material Handling Equipment)

● Develop budget in coordination with Operations Manager

● Approve ordered supplies and equipment within approved budget

● Initiate accident procedures and conduct accident investigations

● Prepare department budget and goals. Help control the OSHA Incident Rate (OIR) and Lost Time Incident Rate (LTI) by monitoring sanitation, safe working conditions, ensuring safety policies are followed, holding pre-shift meetings and proper usage of material handling equipment

● Monitor/audit daily for GMP, COOL procedures (Country of Origin Labeling), HAACP (Hazard Analysis Critical Control Point) and other food safety guidelines

● Ensure consistent and fair application of company and division policies, such as attendance.

● Coach, manage and mentor supervisors, including but not limited to ensuring completion of daily responsibilities, such as observations and/or APT touchbases

● Promote our servant leadership culture and open communication for effective team member engagement and problem-solving.

● Other duties as assigned

Education/Experience:

● High school diploma or GED. College coursework, continuing technical education or comparable business experience preferred

● Certifications in LEAN, Six Sigma, ISO 9001, etc. preferred

● Experience in a manufacturing/operations/warehouse environment to include knowledge of warehouse management software

● Knowledge of all receiving areas of operational paperwork, driver's bills, unloading and receiving procedures

● Experience operating Material Handling Equipment preferred

● Basic knowledge and understanding of Department of Transportation (DOT) Hours of Service preferred

● Basic knowledge of Transportation Management Systems (TMS) preferred

Skills & Qualifications:

● Ability to remain calm and focused while prioritizing requests from multiple sources

● Accuracy, attention to detail, solution-oriented, collaborative, and proactive

● Able to read, write, speak and understand English

● Ability to read and understand label data

● Ability to apply strong math skills that result in identification of opportunities and justify action plan recommendations

● Proficient in computer usage to include email, word processing, spreadsheets

● Ability to provide clear and constructive feedback, coaching, and counseling

● Ability to read small print on packaging and paperwork, with or without

● Ability to utilize good hand-eye coordination and depth perception to operate forklift, reach truck, and HiLo safely and accurately

● Ability to take directions using the headset selection system (such as VoCollect)

● Ability to accommodate flexible schedules to meet the needs of the customer to include nights, weekends and holidays

● Ability to Travel – approximately 10%

Physical Demands/Equipment:

● Independently lift up to 50 lbs frequently and 100 lbs occasionally

● Able to sit, stand, walk bend, squat on a frequent to continual basis in a refrigerated warehouse environment

● Ability to work at elevated heights while wearing PPE (Personal Protective Equipment) for the job (such as fall protection harnesses)

● Able to grasp, reach, push or pull (such as boxes of product, or a hand truck) on a frequent basis

● Able to step up onto and down from equipment as required by task (such as forklift, reach truck, etc.)

● Ability to reach above shoulder level frequently

● Ability to build pallets up to 6 feet tall with case weights up to 50 pounds

● Endurance for continuous, fast paced work

● Able to adjust to fluctuating temperatures and withstand freezing temperatures as low as -20 degrees Fahrenheit

● Ability to work in a noisy warehouse environment

● Able to wear and communicate through headsets for long periods of time as required by location

● Able to work while wearing appropriate PPE (Personal Protective Equipment) for the job (such as steel-toed protective footwear, harness, safety glasses, hard hat, gloves, insulated clothing, etc)

● Ability to handle and physically be near products which may contain food allergens (such as fish, shellfish, peanuts, etc.)

● Ability to utilize equipment for the job safely and accurately after training (such as computer, handheld tracker, copiers, scanners, printers, radio headsets, forklift, reach truck, etc.