Job DescriptionWe are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.
In this position... The Recall Program Analyst - Operations reports to the Recall Programs Manager of Operations. The Recall Program Analyst - Operations is responsible for managing the development of various process improvements for all of Field Service Actions (FSA). Implementing processes to assist dealers and Ford activities regarding FSA related concerns.
ResponsibilitiesWhat you'll do...- Manage the planning, development, and launch of FSAs, through process improvements.
- Oversee the processes of development, validation, approval and publication of dealer bulletins and owner communications in support of FSAs.
- Deliver robust and timely FSAs with optimized dealer and customer experiences:
- Develop Training and Onboarding Materials
- Institute Workload and Coverage Management Tools
- Develop Recall/ASO/PSL Recall Program Dashboard
- Develop processes to ensure technical recall communications have clear, concise and consistent instructions for technicians to perform repair process
- Improve Owner Communication Processes
- Develop Recall Metrics and refine SSSC Metrics, to cascade in reoccurring meetings
- Coordinate FSA launch planning with PS&L and DSP to ensure required parts and software are available to deliver FSAs.
- Collaborate and align with Ford Dealer Council on advance dealer education and customer talking points
- Dealer Broadcasts
- Development of Recall Podcasts
- Finalizing Recall completions for OTA (Over The Air) Updates
- Development and Maintenance of Recall Process Improvement - Containment (Stop Launch)/Phase Launches/Partial Launches
- Develop Process, Maintenance and Metrics for Managing Rental Process for Recalls
- Coordinate the development of the Field Review Committee Summary Debriefs after every FRC Meeting.
- Manage Recall FAP Updates
Utilize empowerment, coaching/counseling, team building and process improvement to create a work atmosphere that develops employees to their fullest potential and recognizes their achievements.
QualificationsYou'll have...Minimum- Bachelor's degree or 5+ years experience in automotive field.
- Expert in Excel, Word, Outlook, Power Point.
- Self-Starter, Ambitious, proficient in Time Management.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.
For more information on salary and benefits, click here:
https://fordcareers.co/GSRSP1
This position is a range of salary grades 6-8 .
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-TS3
