Job Description

RCS Manager - Pediatric Billing

We are seeking an experienced, people-first, and operationally sharp revenue cycle leader to manage IU Health's Pediatric Billing operations. This is a broad, full-cycle revenue management role covering start-to-finish billing, payer follow-up, self-pay discovery, authorizations, and Medicaid follow-up. Leading a team of 18, this person will bring both deep billing expertise and proven leadership experience to a strong, cohesive team that works well together. The ideal candidate is not new to leadership, not new to billing, and ready to hit the ground running in a fully remote environment.

Key Relationships

Reports to: RCS - Director

Direct reports: Yes - 18

Shift:Full time, Monday - Friday, remote

Location: Indianapolis, IN

The Scope:

This role leads Revenue Cycle operations for the Pediatric Billing team, including:

• Managing a team of 18 across self-pay discovery, authorizations, and Medicaid follow-up
• Ensuring each team member meets production and quality expectations
• Overseeing billing operations start-to-finish, including payer follow-up and authorizations
• Participating in all Pediatric Billing leadership and individual team meetings
• Collaborating with leaders and teams across the broader RCS organization
• Driving process improvement initiatives to achieve consistent, benchmark-level outcomes
• Managing resources and performance within budget parameters
• Supporting the onboarding and integration of new team members through system and leadership training

Candidate Qualifications

Candidates for this position will be evaluated according to the following criteria and competencies.

• Requires strong knowledge of business and reimbursement management with an undergraduate degree preferred.
• At least three years of experience with hospital or physician billing strongly preferred.
• Requires demonstrable knowledge of healthcare billing terminology concepts and processes.
• Requires the ability to plan and manage the utilization of resources.
• Requires a high level of interpersonal, problem-solving and analytical skills.
• Requires effective written and verbal communication skills in both individual and group settings.
• Requires the ability to organize and manage work to achieve performance expectations.
• Requires the ability to promote teamwork and develop team members.
• Requires ability to manage within the confines of a budget.
• Requires a passionate commitment to continuous performance improvement.

The "DNA" for Success

Billing Expert: You have five or more years of professional billing experience and can speak fluently to payer follow-up, authorizations, self-pay, and Medicaid.

Proven Leader: You've managed people before and you're good at it. You know how to hold a team accountable, develop talent, and build trust.

Process Improvement Minded: You see inefficiency and you fix it. You bring a continuous improvement mindset to everything you lead.

Analytically Strong: You're comfortable digging into performance data, identifying trends, and making decisions backed by numbers.

People-First: You lead with empathy and clarity. Your team knows what's expected of them and feels supported in getting there.

Self-Sufficient & Remote-Ready: You thrive in a fully remote environment and manage your time well.

Collaborative: You show up to leadership meetings as a partner, and you build relationships across teams and functions.