JOBSUMMARY:This position is responsible for overseeing the daily operations of the patient billing and document control team, ensuring accuracy and efficiency, while ensuring a positive patient experience. This role provides leadership, guidance and performance oversight and is expected to maintain a thorough understanding of all tasks performed by the team to ensure proper guidance, quality control and operational consistency.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Oversee daily patient billing operations, including statement processing, payment posting, reconciliations, adjustments, and account follow-up accuracy.
- Maintain staffing schedules and monitor availability to ensure adequate coverage during working hours.
- Monitor Dialpad daily to review inbound calls, missed calls, call length, trends, and voicemail resolution within 24 hours.
- Create, update, and maintain Standard Operation Procedures (SOPs) and Quick Reference Guides (QRGs), including the Patient Payment Portal and grievance/complaint procedures.
- Address employee performance promptly and provide coaching, training, and support to maintain team standards.
- Ensure staff are trained and consistently follow established workflows, standards, and quality expectations.
- Participate in employee recognition programs to reinforce positive performance and team engagement.
- Supervise, coach, and support billing staff based on call or work performance audit results.
Review analytics to assess workload distribution, , productivity, staffing needs, and process gaps.
- Ensure timely, professional responses to patient inquiries and provide oversight for structured payment plan negotiations.
- Conduct call quality audits, track complaints and escalations, and ensure timely resolution and service excellence.
- Ensure compliance with organizational policies, payer rules, regulatory requirements, and documentation standards.
- Collaborate with internal departments to resolve discrepancies and improve customer satisfaction, workflows, and processes.
- Other duties as assigned.
JOB REQUIREMENTS AND QUALIFICATIONSEducation:- High School Diploma or GED required.
- Associate or bachelor's degree in healthcare industry, or a related field preferred; equivalent professional experience in a relevant industry may also be considered.
Experience- Minimum of three (3) years of experience in healthcare reimbursement, billing, or revenue collection cycle.
- Prior supervisory or team leader experience preferred.
- Proficient experience with Microsoft Office including Word, Excel, PowerPoint, Outlook, Teams, and/or electronic health care record software or billing system preferred.
Skills and Competencies:• Demonstrates strong initiative, planning, and organizational skills.
• Adapts well to changing situations and maintains professionalism.
• Works independently with minimal supervision and is self-directed.
• Applies critical thinking and continuous-improvement mindset to daily work.
• Leads with confidence and conceptual thinking when directing others.
• Knowledgeable in payer policies, billing regulations, coding, and medical terminology.
• Skilled in-patient billing methodologies, audit tools, and data analysis.
• Demonstrates strong communication, leadership, and problem-solving abilities.
• Adapts quickly to new systems, processes, and technology.
What we offer: - Competitive compensation
- Benefits start on your 1st day of employment
- 401k w 4% match - no waiting or vesting period
- PTO / Floating Holidays / Paid Holidays
- Company paid life insurance, short term disability
- Employee Assistance programs to help with mental health / wellness
- Learning & Development Programs
- Perks... includes discounts on travel, cell phone, clothing and more...
- Generous employee referral program
To learn more about KabaFusion, please visit our careers page: https://www.kabafusion.com/careers/ 
