Job Description
Job Summary
The Quotation & Order Management Lead is responsible for managing complex and unique Manufacturing and/or Repair & Maintenance orders with minimal supervision. Develops technical quotations based on technical expertise of product, production and manufacturing procedures. The primary duties are the efficient quotation of pre-sale and post-sale technical orders, tracking of orders and the effective communication and expediting of customer orders to ensure customer satisfaction. The Quotation & Order Management lead is facilitating production issues with internal stakeholders and customers.
Responsibilities
• Develop and manage pre- and post-sales technical and non-technical quotations based on blueprints and customer specifications.
• Coordinate requests for quotations with external vendors, engineering, and manufacturing teams.
• Act as a liaison between customers, production, and distribution departments to ensure accurate and timely order fulfillment.
• Analyze customer order production schedules to resolve issues, eliminate bottlenecks, and maintain product quality.
• Validate and approve order requirements and deliver product schedules.
• Overseeing orders through completion, including expediting as needed, and maintain accountability for meeting customer requirements.
• Enter and maintain customer orders in the ERP system, ensuring accuracy for domestic and international intercompany customers.
• Respond promptly to customer inquiries and manage high volumes of more complex orders with diligence and definitive communication.
• Coordinate order changes, technical assistance, and resolve discrepancies with sales and customer service teams.
• Identify potential order issues and implement corrective actions to prevent delays and dissatisfaction.
• Liaise with Planning, Procurement, Production, Shipping, and Warehouse teams regarding availability, delivery times, and order status.
• Identify cost-reduction opportunities by leveraging best-cost services and materials.
• Guide staff on cost estimating and pricing workflows to ensure profitability.
• Leads recurring customer and cross-functional internal meetings
• Perform other duties as assigned within the scope of the role.
Skills/Education Required
• 5-7+ years of supply chain experience in a manufacturing, oil and gas-related industry, or similar environment
• Bachelor's degree in engineering, manufacturing business, supply chain, finance, or related field, or equivalent experience
• Ability to create cost models that capture accurate information
• Ability to develop and interpret complex reports from complex data sources
• Ability to work both independently and as part of a team
• Budgeting and cost control methods
• Excellent organizational, verbal, and written communication skills
• Experience working in a fast-paced environment managing multiple tasks & multiple priorities
• Knowledge of Microsoft Office applications such as Word, Excel, and Outlook
• Knowledge of order management systems
• Procurement and supply chain techniques
• Solid understanding of the manufacturing process, materials, and technology
Skills/Education Preferred
• Proficiency with SAP, Microsoft Dynamics 365, or other ERP/CRM software systems.
Travel Requirement
This role may require domestic and potentially international travel of up to:
