Description

We are searching for a Quality & Warranty Coordinator to join our team! This position plays a critical role in delivering the exceptional post-closing experience our homeowners expect. This person serves as the primary point of contact for homeowners after closing, managing all incoming warranty requests from initial submission through completed resolution. They evaluate each warranty item, coordinate with vendors and homeowners to schedule and complete approved work, and ensure homeowners are informed and satisfied throughout the process. Throughout the build, this position also evaluates each home at critical phases to ensure the home is built to our quality standards.

This is a relationship-driven, detail-oriented role that requires someone who can balance empathy for homeowners with sound judgment and clear communication. The Quality & Warranty Coordinator does not perform or supervise the physical warranty work - their focus is coordination, communication, and accountability.

Responsibilities

$46

Qualifications
• Education: Associate's or Bachelor's degree preferred, or equivalent experience
• Experience: 1-3 years of experience in a fast-paced administration or coordination role; experience in construction preferred
• Experience with construction management or scheduling software as plus, but not required
• Familiarity with residential construction processes and terminology preferred
• Exceptional organizational skills with the ability to manage multiple priorities simultaneously
• Strong written and verbal communication skills
• High attention to detail and commitment to accuracy
• A positive attitude and being a team player
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook)