Summary Description:
The Manager, Quality Systems Platforms will take a leadership role in the administration, optimization, strategic advancement and ongoing maintenance of existing and new digital platforms that support food safety, quality, regulatory, and compliance processes. This role ensures that quality systems technology effectively enables operational excellence, regulatory compliance, and data-driven decision making within beverage manufacturing operations.

This role will sit at any one of our plants with preference to Fort Worth, TX in the US. Or in Canada in Mississauga (Toronto), or Calgary.

Essential Job Functions:
Platform Ownership & Administration

• Serve as the system owner for Quality and Food Safety digital platforms used across manufacturing sites.
• Support for SAP implementations, providing expertise for unit and integrated testing, on -site support for discovery, week in the life, go live, and hyper-care activities.
• Manage system configuration, user access, workflows, and functionality to ensure alignment with quality processes.
• Ensure system reliability, data integrity, and work with internal IT and systems provider support as needed to ensure consistent platform performance
• Coordinate with IT to manage system upgrades, integrations, and cybersecurity requirements.

Quality Systems Enablement
Support digital execution of core quality processes, including:

• SPC quality data collection and analysis
• Document control
• Corrective and Preventive Actions (CAPA)
• Non-conformance management
• Ensure systems effectively support compliance with food safety and regulatory expectations.

Continuous Improvement & Optimization

• Identify opportunities to improve efficiency, usability, and automation within quality systems platforms.
• Provide second level support to users for day-to-day problem resolution with SAP activities.
• Lead implementation of new platform capabilities or modules, including incorporation of:
  o Customer complaints
  o Supplier document control and quality management
  o Audit management
  o Training and competency tracking
  o Change management
  o Risk management and food safety programs
• Partner with cross-functional teams to align digital tools with operational workflows.
• Analyze system usage data to drive improvements in adoption and effectiveness.

Implementation & Deployment

• Lead the implementation of new quality technology solutions or system enhancements.
• Coordinate requirements gathering, configuration, testing, and validation activities.
• Develop implementation plans and manage project timelines.
• Ensure proper change management and communication during system updates./

Data & Reporting

• Develop dashboards and reporting tools to support quality performance monitoring and leadership visibility. Provide analysis tools and analyze data to assist in driving process improvements.
• Ensure data captured within platforms supports trend analysis, risk identification, and compliance reporting.
• Maintain data standards and governance practices.

Training & User Support

• Develop and deliver training programs for system users across manufacturing sites.
• Provide ongoing user support and troubleshooting.
• Maintain system documentation, training materials, and user guides.
• Promote strong system adoption across the organization.

Leadership Responsibilities:
Manager

• Provides training, direction and instruction and conducts performance evaluations.
• Provides guidance and training on work standards and expected outcomes.

Competencies:

• Leadership - Foster a culture of empowerment by building relationships based on trust, lead courageously on a day-to-day basis, and inspire growth with a clear and ambitious vision that guides the collective effort toward success.

Technical Skills

• Quality Management Systems (QMS)
• Digital platform administration
• Statistical Process Control
• Database design and support
• Data analytics and reporting
• Process mapping and workflow design
• System implementation and validation

Leadership Skills

• Cross-functional collaboration
• Change management
• Problem solving and root cause analysis
• Project management
• Communication and training

Required Skills:

• Proficient in Excel, Word, SAP, and Power Point.
• Ability to analyze and solve problems, results oriented.
• Organized and detail-oriented, adaptable to change.

Education and Experience:

• BS Degree in Science, Food Science, Engineering, or Information Systems
• 5+ years of experience in food or beverage manufacturing quality systems
• Experience managing Quality Management System (QMS) platforms or enterprise software
• Experience supporting GFSI-aligned food safety programs

Preferred experience with:

• Digital QMS platforms
• Audit and compliance management systems
• Manufacturing data platforms

Working Conditions:

• Physical Demands- Continuously standing or walking. Regular requirements to lift/handle/carry material or equipment of moderate weight.
• Visual/Sensory - This position requires attention to detail, requiring attention with one or two senses at a time.
• Work environment - Work and environment fasted paced, requiring ability to remain focused under pressure.
• Climate: This position requires the incumbent to have the ability to work in ambient hot and/or cold seasonal environments.

Travel Requirements:
• Travel (up to 50%)

Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits:

Pay Range: $89,560-$123,138, plus eligibility for performance-based bonuses based on company objectives.

Status: Exempt

• Medical/Dental/Vision Insurance
• Health Savings Accounts and Flexible Spending Accounts
• Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
• Short-term disability and long-term disability
• Pet Insurance
• Legal Benefits
• 401(k) Savings Plan with Company Match
• 12 Paid Holidays
• 10 Vacation Days and 5 Paid (Sick) Time Off Days
• Well-being Benefit
• Discount and Total Reward Programs

The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, systems that measure earnings by quantity or quality of production, and business or organizational needs.

Application deadline: 12/31/2026 (the application deadline is a good-faith estimate and may be extended in certain circumstances)

How to apply: Please visit our careers site at https://www.refresco-na.com/na/careers/