General Motors

Quality Systems Manager (Digital Quality Platforms & AI)

General Motors • $100K — $130K *
Warren, MI 48089Hybrid
Manufacturing & Automotive
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • 7+ years of experience in Quality Systems, Engineering, IT, Data analytics, Product Development, or a similar field.
  • Strong grasp of issue-management processes and tools such as PRTS, Jira, and GIMS.
  • Proven success in driving cross-functional initiatives with multiple stakeholders.
  • Ability to translate business needs into system workflows and technical direction.
  • Exceptional communication skills, particularly for senior leadership presentations.
  • Proven track record in coaching, mentoring, and developing talent.

Responsibilities

  • Own governance of enterprise Quality platforms ensuring scalability and reliability.
  • Define and enforce standards and workflows for global data integrity in Quality tools.
  • Lead strategy and deployment of AI-driven Quality solutions and automation tools.
  • Drive the transition from manual workflows to automated systems for efficiency.
  • Integrate Quality systems with analytics platforms for predictive insights.
  • Align systems and priorities across Engineering, IT, and Global Quality teams.
  • Lead initiatives to simplify Quality processes and establish continuous improvement.

Benefits

  • Hybrid work structure allowing flexibility.
  • Opportunities for leadership development and team building.
  • High-visibility role impacting global quality management initiatives.
  • Engagement in cutting-edge AI and automation projects.
  • Access to a collaborative cross-functional environment.
Full Job Description
Job Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI three times per week, at minimum.

The Role:

Global Quality is seeking a highly driven Quality Systems Manager (Digital Quality Platforms & AI) to lead enterprise issue management systems, digital quality transformation initiatives, AI initiatives, and cross-functional process improvement efforts. This leader will shape the future of GM's Quality Systems by owning end-to-end governance of critical tools, partnering across Engineering, Safety, IT, and Global Quality teams to deliver scalable, reliable, and user-centric solutions.

This is a high-visibility leadership role with a direct impact on how GM identifies, manages, and resolves issues across Software, Hardware, Safety, Engineering, and Quality functions. You will shape the tools, data, and processes that safeguard GM customers, support global program execution, and drive continuous improvement across the enterprise.

What You'll Do:

Enterprise Quality Systems & Tools Governance
  • Own end-to-end governance of enterprise Quality platforms (issue management systems, analytics tools, and future-state digital solutions), ensuring scalability, reliability, and regulatory alignment.
  • Define and enforce standards, workflows, and operating models across all Quality tools to drive consistency and data integrity globally.
  • Establish governance for tool lifecycle management, release readiness, and cross-functional prioritization.


AI, Automation & Digital Quality Transformation
  • Lead strategy, deployment, and value realization of AI-driven Quality solutions, intelligent automation, and advanced analytics tools.
  • Identify and scale high-impact AI/automation use cases that improve issue detection, resolution speed, and customer outcomes.
  • Drive transition from manual workflows to automated, insight-driven systems.
  • Ensure AI solutions are trusted, explainable, and aligned with business and regulatory requirements.


Integrated Data, Analytics & Insights
  • Own integration of Quality systems with enterprise data and analytics platforms to enable real-time visibility and predictive insights.
  • Define data models, reporting standards, and metrics governance to ensure accuracy and decision readiness.
  • Drive adoption of analytics and dashboards that translate data into actionable outcomes.


Cross-Functional Platform Leadership
  • Lead alignment across Engineering, Software, Safety, IT, and Global Quality to unify systems and priorities.
  • Act as single point of accountability for platform performance, issue resolution, and roadmap delivery.
  • Drive enterprise-wide adoption of tools, standards, and best practices.


Continuous Improvement & Process Excellence
  • Simplify and standardize Quality processes by eliminating redundancy and embedding automation.
  • Lead modernization initiatives including legacy system transformation and platform consolidation.
  • Establish culture of continuous improvement, speed, and operational discipline.


Talent & Capability Leadership
  • Build and lead a high-performing team across Quality Systems, AI, and analytics domains.
  • Develop future-ready capabilities in AI, automation, and digital product ownership.
  • Drive accountability for outcomes, innovation, and execution excellence.


Your Skills & Abilities (Required Qualifications)
  • Bachelor's degree required.
  • 7+ years of experience in Quality Systems, Engineering, IT, Data analytics, Product Development, or a closely aligned technical or business-related field.
  • Strong understanding of issue-management processes and tools (PRTS, Jira, GIMS, or equivalents).
  • Demonstrated success driving cross-functional initiatives with multiple stakeholders.
  • Ability to translate business requirements into system workflows and technical direction.
  • Excellent communication skills, with comfort presenting to senior leadership.
  • Proven ability to coach, mentor, and develop talent.
  • Strong problem-solving and analytical skills, including experience with statistical process control, emerging issue detection, root cause analysis, and structured resolution of complex technical problems.


What Will Give You a Competitive Edge (Preferred Qualifications)
  • Bachelor's degree or advanced degree in Engineering, Quality, Data/Analytics, IT, or related discipline.
  • Experience architecting and delivering Agentic AI solutions for decision support and improving execution efficiency.
  • Demonstrated success in building and leading high-performing teams.
  • Experience leading large-scale system implementations or migrations.
  • Familiarity with data architecture, analytics platforms (Databricks, DAS, Power BI, QDAP), and real-time data feed design.
  • Global or multi-region collaboration experience.
  • Experience in automotive quality, safety processes, or software quality management.
  • Experience utilizing telematics data to root cause and resolve vehicle quality issues.
  • DFSS Master Black Belt.


GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.The selected candidate will be required to travel

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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