Expeditors International of Washington Inc

Quality Systems & Continuous Improvement Analyst (Customer Onsite)

Manufacturing & Automotive
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in Quality Engineering, Quality Systems Management, or Continuous Improvement within global logistics or operations.
  • Master Black Belt or Senior Green/Black Belt certification required.
  • Advanced skills in SQL/BigQuery and statistical modeling (R, Python, or Minitab).
  • Expert knowledge of ISO 9001 standards and PFMEA.
  • Proven ability to integrate tactical execution with predictive analytics and leadership.

Responsibilities

  • Oversee Root Cause Corrective Actions and audit findings, automating data flow into BigQuery.
  • Run predictive workflows to identify failure patterns before they impact SLAs.
  • Lead multi-site root cause analysis translating predictive outputs into 'Path to Green' plans.
  • Standardize Quality Management System protocols across the global network.
  • Automate defect data flow into BigQuery to recalibrate PFMEA scores in real time.
  • Build predictive models to forecast emerging failure patterns.
  • Act as a senior coach, providing analytical tools to scale Six Sigma initiatives.

Benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus
Full Job Description
Job Description

As a Quality Systems & Continuous Improvement Analyst, you will merge hands-on site enablement with advanced predictive analytics. This role bridges site-level defect triage with network-wide risk modeling, taking the tactical outputs of Quality Assurance and the analytical frameworks of Risk Systems to actively design, execute, and govern end-to-end continuous improvement programs. By breaking down the execution-analysis silo and introducing dynamic risk governance, you will provide operations teams with the analytical tooling and senior coaching needed to independently drive high-impact Six Sigma initiatives and prevent delayed corrective actions.

Top Daily Responsibilities:
  1. Oversee incoming Root Cause Corrective Actions (RCCAs), site-to-site issues, and audit findings, automating the flow of tactical defect data into BigQuery.
  2. Run the four-step predictive workflow (Define, Prepare, Analyze, Communicate) to identify emerging failure patterns before they impact Service Level Agreements (SLAs).
  3. Lead cross-functional root cause analysis for multi-site issues and translate predictive model outputs into actionable "Path to Green" mitigation plans.
  4. Standardize Quality Management System (QMS) protocols across the global network and conduct advanced statistical training for site leads.

Duties & Responsibilities:

Operations & Quality Governance
  • Oversee incoming RCCAs, site-to-site issues, and audit findings to ensure immediate triage and resolution.
  • Standardize QMS protocols across the global network and govern all network-wide quality documentation.
  • Ensure failure modes are systematically pipeline-updated to network PFMEAs, eliminating static, reactive risk governance at the site level.

Risk Analytics & Predictive Modeling
  • Automate the flow of tactical defect data into BigQuery to recalibrate dynamic PFMEA Occurrence and Detection scores in real time.
  • Build and execute predictive models using BigQuery and R Markdown to accurately forecast and flag emerging failure patterns.
  • Execute the four-step predictive workflow (Define, Prepare, Analyze, Communicate) to maintain an active pulse on operational risk.

Continuous Improvement & Projects
  • Lead cross-functional root cause analysis (using 5-Why, Fishbone diagrams, and PFMEA) for complex, multi-site operational issues.
  • Translate analytical model outputs into pre-built "Path to Green" mitigation plans for executive and leadership reviews.
  • Actively design and govern end-to-end continuous improvement programs, bridging tactical defect management with strategic risk modeling.

Stakeholder Management & Enablement
  • Act as a senior coach to operations teams, providing the analytical tooling and frameworks needed to scale high-impact Six Sigma initiatives.
  • Conduct advanced statistical and Six Sigma training for site leads to elevate local continuous improvement capabilities.
  • Align cross-functional teams by clearly translating complex predictive analytics into executable operational strategies.


Qualifications

Experience and Education Requirements:
  • 8+ years of experience in Quality Engineering, Quality Systems Management, or Continuous Improvement within global logistics or operations.
  • Master Black Belt or Senior Green/Black Belt certification required.
  • Advanced proficiency in SQL/BigQuery, statistical modeling (R, Python, or Minitab), and Business Intelligence dashboard creation (R Markdown, Looker).
  • Expert-level knowledge of ISO 9001 standards, PFMEA, and dynamic risk scoring (RPN calculation).
  • Proven ability to merge hands-on tactical execution with high-level predictive analytics and cross-functional leadership.


Additional Information

Additional Information

Expeditors offers excellent benefits:
  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus

About Expeditors International of Washington Inc

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 14,600 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

Expeditors International of Washington Inc Careers

Join the dynamic team at Expeditors International of Washington Inc, a global leader in logistics and freight forwarding, renowned for its commitment to excellence and innovation. At Expeditors, we offer more than just job opportunities; we provide a platform for professional growth and leadership development within an inclusive culture.

Work You’ll Do

At Expeditors, every position plays a crucial role in our success. We are looking for passionate, curious, and skilled professionals ready to lead and innovate in the logistics industry. Our team benefits from a culture that values diversity and leadership, fostering an environment where everyone can thrive.

Explore Career Paths

Whether you are seeking an entry-level role or a senior management position, Expeditors offers a range of career paths to suit your skills and ambitions. From operations to customer service, our job opportunities span across various functions dedicated to improving global supply chains.

Internship Programs

Kickstart your career with an internship at Expeditors. Our internships provide invaluable hands-on experience, allowing you to apply academic knowledge in real-world scenarios. You will gain insights into our operations and contribute to meaningful projects that drive our company forward.

Professional Development

Invest in your future with Expeditors’ unmatched training and development programs. We are committed to your career growth, offering extensive training, diversity workshops, and leadership courses that prepare you for the next steps in your professional journey.

Networking and Innovation

Join a network of industry leaders and innovators at Expeditors. Our collaborative environment encourages networking and idea-sharing, which are key to fostering innovation and driving the company forward. At Expeditors, you will work alongside the best in the industry, leveraging cutting-edge technology and strategies to solve complex challenges.

Benefits and Culture

Expeditors values the well-being of its team members, offering a comprehensive benefits package that supports both personal and professional growth. Our inclusive culture champions diversity and provides a supportive network where all employees can succeed.

Join Our Team

Ready to advance your career at Expeditors International of Washington Inc? Explore open positions that match your skills and interests. We are continuously hiring and looking for individuals who are driven, creative, and ready to contribute to our team’s success.

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Prepare for Your Interview

Make a great first impression. Prepare for your interview with us by researching our company, refining your resume, and readying yourself to demonstrate how your experiences align with the values and needs of Expeditors. At Expeditors International of Washington Inc, your career is just the beginning of a journey filled with opportunities for growth and leadership. Join us and help shape the future of global logistics.

SEARCH EXPEDITORS JOBS

Learn more about Expeditors International of Washington Inc
Size
19,070 employees
Market Cap
$16.8 billion
Industry
Net Income
$696.1 million
5 Year Trend
+22.1%
Revenue
$10.1 billion
NASDAQ

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