About the Role The Quality Systems Consultant is Slipstream's primary point of contact for one or more Veeva Vault managed-services accounts (QualityDocs, Training, and/or QMS). You'll own the day-to-day relationship • schedule, budget, scope, and status reporting • while staying hands-on as a technical subject-matter expert. You'll coordinate the offshore Technical Configurators and provide support in the hours they are not available.
Key Responsibilities - Delivery Ownership
- Act as the point of contact for all enhancements, efforts, and support tickets on assigned account(s).
- Manage daily project activities, schedule, scope, and budget.
- Provide a regular status report including: a summary of the project's status; schedule updates and progress toward deliverables/milestones; budget status; action items with owners and recommended resolutions; and project risks with mitigation strategies.
- Coordinate activity among client stakeholders and facilitate change controls.
- Manage daily, weekly, and monthly prioritization for the team; manage communications, onboarding, training, and coordination between team members.
Technical / SME Execution - Perform Level 2/3/4 support and hands-on configuration in Veeva Vault (QualityDocs, Training and QMS) • including user account administration and maintenance, application/document/user security, and lifecycle and workflow issue resolution.
- Respond to • how-to• questions; create and monitor reports and dashboards.
- Make minor configuration changes to document types, fields, objects, lifecycles, and workflows.
- Support release management • impact assessment, testing, and product release readiness.
- Escalate product issues to Veeva (or the relevant vendor) support.
Team Coordination - Coordinate offshore Technical Configurators and other consultants staffed on the same account(s).
- Onboard and align team members to account-specific processes.
Requirements - 3+ years of experience supporting or implementing Veeva Vault (QualityDocs, Training, or QMS) or a comparable eQMS (MasterControl, TrackWise, SmartSolve).
- A track record of owning client-facing delivery • budgets, schedules, status reporting, and change control • not just technical execution.
- Experience in life sciences or other GxP-regulated environment.
- Strong written and verbal communication • you'll be writing the status reports and fielding the client relationship.
- Bachelor's degree in a related field or equivalent experience.
Nice to Have - Veeva Vault certification(s).
- CSV/CSA validation experience.
- Prior professional services / IT consulting background.
- Experience coordinating distributed onshore/offshore delivery teams.
