SummaryThe Quality & Safety Manager is responsible for leading the facility's quality assurance, safety, and compliance programs. This role oversees the Quality & Safety Technicians and ensures all products meet customer specifications, regulatory requirements, and internal standards. The Manager drives continuous improvement initiatives, leads root-cause investigations, maintains compliance systems (including ISO), and partners closely with production and leadership to strengthen quality and safety culture across the plant.
Primary Duties & ResponsibilitiesLeadership & Team Management- Supervise, coach, and develop Quality & Safety Technicians.
- Manage daily priorities, work assignments, and oversight of inspections, audits, and testing activities.
- Conduct performance evaluations and ensure technician training.
- Champion a proactive, prevention-focused mindset in quality and safety.
Quality Assurance & Systems Ownership- Own the Quality Management System (QMS).
- Review and approve testing protocols, sampling plans, and procedures.
- Monitor production quality performance and present findings.
- Ensure calibration and maintenance of testing equipment.
- Partner with teams to drive corrective and preventive actions.
Nonconformance, CAPA & ISO Compliance- Oversee NCR process, review reports, and ensure timely closure.
- Lead root cause investigations and verify CAPA effectiveness.
- Maintain ISO documentation, audits, and certification requirements.
- Train staff on ISO and documentation expectations.
- Support customer audits and corrective actions.
Safety & Environmental Compliance- Oversee safety inspections, hazard assessments, and compliance.
- Ensure OSHA compliance including LOTO, PPE, forklift safety, and chemical handling.
- Lead incident investigations and corrective actions.
- Maintain safety records and environmental documentation.
- Support training and emergency preparedness.
Customer & Regulatory Support- Act as primary contact for customer quality and compliance issues.
- Review and approve regulatory documentation.
- Participate in customer visits and audits.
- Ensure timely and accurate customer responses.
Perform all other duties as assigned.
Education, Experience, Skills/AbilitiesRequired- Bachelor's degree in Quality, Engineering, Operations, Safety, or related field (or equivalent experience).
- 3-5+ years in manufacturing quality or safety roles; corrugated industry preferred.
- Experience leading teams or supervising staff.
- Strong knowledge of QMS, NCR/CAPA, and quality tools.
- Understanding of OSHA safety programs.
- Proficiency in Microsoft Office.
Preferred- ISO 9001 internal auditor certification.
- Lean/Six Sigma certification.
- Experience with GMA, ISTA, or packaging standards.
- OSHA 30, CPR/First Aid, or similar certifications.
Physical & Travel Requirements- Prolonged periods of sitting, working on a computer, and attending meetings.
- Ability to walk, stand, kneel, and perform inspections as needed throughout the facility.
- Must be able to lift up to 50 pounds.
- Up to 25% travel for audits, training, and supplier/customer site visits.
