Location: Bremerton, Washington Type: Exempt Compensation: $85,200.00 - $123,500.00 per year (Tessera's compensation strategy is to position new employees between the minimum and midpoint of this range, depending on qualifications and experience.) Work Schedule: Full-time, Monday - Friday 7:30 am - 4:00 pm (flexible start and end times depending on scheduling needs) As a Quality Program Manager, you'll... The Tessera Quality Program Managers provides leadership to ensure all documentation is created, reviewed, approved, and retained in accordance with established procedures and regulatory compliance requirements. They are responsible for the management and direction in coordinating all quality system data and operational/administrative ISO systems companywide. The position works closely with all Tessera non-Facility Management business lines, contract sites, and Home Office departments along with the associated Cross Functional Team (CFT) organizations in documenting, certifying, and maintaining all quality systems within all Tessera certified operating locations. 3131Responsible for the ISO Quality System's compliance through certified audited systems and quality assurance program 3131Supports all operational locations by providing guidance and assistance to achieve and maintain the company's quality objectives, including ISO 9001, CIMS-GB, and AS9100D certifications. Janitorial contracts that previously achieved third-party ISO certification and are now part of the West Sound BOSC will be expected to maintain their ISO9001 certification. 3131Responsible for all activity results as they relate to quality and ISO systems planning and execution. 3131Works with operational managers to formulate and implement policies and procedures to facilitate, clarify, and correct Tessera system processes. 3131Analyzes measured performance results and efficiency of the systems and recommends corrective actions, as needed. 3131Develops strategies for customer support pertaining to quality assurance/performance improvement activities and oversees reporting as required with submission of root cause analysis and findings. 3131Manages corporate level documents and changes to the system 3131Interfaces with and proactively collaborates with regulatory, development, and operational functions associated with the non-Facility Management business lines and contract sites to meet Tessera deliverables and achieve timely approvals. Participates in cross-functional teams as required to meet relevant requirements, collaborates and reviews systems reporting and internal processes. 3131Responsible for developing and executing long-term operations reporting procedures in the ISO 9001, CIMS-GB, and AS9100D system, as well as the short-term tactical operational reporting procedures and activities of the divisions with a goal to maximize ease and speed of deployment, reduce costs, and provide outstanding internal and external customer support. 3131Assist in development of new systems or testing methodologies as required. Deliver, maintain, and control issuance and maintenance of the Quality Management Sytem's policies and procedures. 3131Act as the Lead Quality Auditor, whose responsibility it will be to run quality audit teams during audits. Plan, schedule, lead, and document Quality Systems audits to assure compliance. 3131Responsible for achieving and producing periodic review data. 3131Travel as required to Tessera operational locations nationwide. 3131Assist Quality Director with Quality department operations 3131Train Quality department staff and field Quality Inspectors to the Quality arena 3131Manage and evaluate Quality Management and assurance systems performance 3131Establish departmental quality customer service levels 3131Identify procedures that require updating, implement recommended changes and make necessary changes as required. 3131Ensure that all departments/employees impacted by changes are informed/involved as needed to ensure successful implementation. 3131Coordinate and track departmental responsibilities and requests on areas of concern that need to be addressed and/or communicated. 3131All Other Duties as Assigned. You'd make an excellent Quality Program Manager if you: 3131Consider yourself a people person. 3131Love working on collaborative teams. 3131Are dedicated to internal and external customer service. 3131Take pride in your work. 3131Are drawn to serving others and want to challenge yourself through mission-driven work. Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees. 3131Medical, Dental, Vision, Life & Short-Term Disability Insurance 3131Elective 401(k) retirement plan with a 3% employer discretionary contribution after 90-days of employment 3131Flexible Spending Accounts for both medical and dependent care 313111 paid federal holidays, accrual of 12 paid days of vacation, paid sick leave 3131Potential shared earning bonus 3131Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents 3131Professional development, certifications, and training opportunities 3131Verizon wireless discount 3131Employee Assistance Program (EAP), and an engaging wellness program 3131Public Service Loan Forgiveness eligibility for full-time employees Core Competencies of the Tessera Quality Program Manager: 3131Purpose - Understands and supports Tessera's mission of creating opportunities for people with disabilities and veterans. Demonstrates commitment to inclusion and equitable opportunities for all. 3131Values - Inclusion: Treats others with dignity and respect, demonstrates awareness of people of all abilities, and contributes to an inclusive workplace. Partnership: Works collaboratively with coworkers, supervisors, and stakeholders to achieve shared goals. Integrity: Acts honestly, follows through on commitments, and takes accountability for actions and results. 3131Safety Mindset - Follows all safety procedures and takes ownership of personal safety. Speaks up about hazards, concerns, and opportunities to improve safety. Participates in safety initiatives and continuous improvement efforts. 3131Operations Excellence - Completes work with quality, reliability, and attention to detail. Takes ownership of responsibilities and contributes to team success through collaboration and consistency. 3131Customer Service - Treats customers, coworkers, and stakeholders with professionalism and respect. Communicates clearly and represents Tessera positively in all interactions. Summary of desired skills and experience for the Tessera Quality Program Manager: 3131Bachelor's degree in Quality Systems or related field is required 31318+ years of previous Quality Systems Management experience is required 3131Combination of education and previous experience will be considered 3131Must be mobile and able to work in a diverse, high-pressure, and fast-paced environment 3131Must be able to communicate effectively and professionally with all levels of Tessera organization 3131Must have high attention to detail 3131Travel to Tessera sites is required 3131A valid state driver's license is required with the ability to obtain and maintain coverage by Tessera's insurance. 3131Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id.