We are looking for a Quality Program Manager as a Subject Matter Expert (SME) responsible for setting, supporting the conformity of the Quality Management System and implementing quality standards at site and ensuring that production is maintained at such standards.

In this role, you will be the change agent who will lead all quality improvement activities working with different departments, i.e. manufacturing, R&D, Quality, Commercial on site and bring an enhanced quality culture.

This is a great opportunity for an experienced quality professional to be part of the site leadership team and to make a meaningful impact on our ongoing operations.

Domestic Relocation assistance may be provided for selected candidates, where applicable.

About the role

Reporting to the Global Quality Director and working in a collaborative community, a challenging and exciting environment, a diverse team, etc., you will be:

• Will be leading and driving quality program at site including all best practices

• Aligns Quality program with the goals of business/customer and supports the development of strategic quality initiatives at the site.

• Implement critical to Quality metrics for the site that ensures customer receives quality product and drives the site quality program to meet the site quality KPIs.

• Lead external audits, customer audits and regulatory audits of the sites.

• Drives quality program at site to improve customer experience of the product. Leads product return process and ensures the effectiveness of action.

• Educate and engage production and maintenance team on quality related issues and work with departmental managers to improve overall company quality culture.

• Lead investigation of customer complaints and waivers to identify root causes and validate the effectiveness of the actions.

• Leads statistical process/quality control charting for all the products manufactured at the site and co-ordinate with site team to trigger actions to deviations

• Leads disposition of products to the customer and if necessary, discuss suspension of production as appropriate based on quality concerns.

• Ensure that all company safety rules and regulations are followed and promote general plant safety. 

• Participate in supplier qualification/development activities. 

• Works closely with plant leadership team to ensure all necessary controls are enforced to be compliant with IATF 16949:2016. 

• Participate in process improvement teams and recommend improvements that align with the quality programs

About you

• Bachelor’s degree in chemical engineering or any related field is required.

• Minimum of 10 years of experience in a manufacturing environment with strong experience in product quality; chemical manufacturing experience a plus. 

• Knowledge of ISO 9001:2015 Quality Management System trained. cGMP/Halal/Kosher/IATF 16949 trained is a plus. 

• Leadership expertise and ability to lead project teams. 

• Strong analytical skills and highly organized with the ability to work in a matrixed organization.

• Experienced professional with developing knowledge of the technical field and working knowledge of business processes, technologies and applications. 

• Six Sigma Black Belt certification, preferred.

• Knowledge of statistical tools such as Minitab or equivalent. 

• Data based, and results driven with strong action orientation combined with practiced risk management abilities. 

What we offer

• Be recognised for your contribution, your thinking and your hard work, and go home knowing you’ve helped the world progress.

• A work environment where safety is always the number one priority.

• Competitive base salary is reflective of your skills and experience with an annual incentive bonus.

• Access to top-tier family-friendly health programs including medical, prescription drug, dental, vision, life insurance coverage, and various voluntary benefits.

• Excellent retirement plan including up to 6% defined company contribution; Generous 401k matching program.

• Attractive share ownership plan.

• Comprehensive leave policies which cover all the moments that matter in life: PTO (paid time off), paid holidays, and paid bereavement leave.

• A generous parental leave policy, which ensures you’re able to spend quality time with your new family.

• Discount programs for leisure purposes and access to Virgin Pulse with incentives supporting your wellbeing.

• Access to our Employee Assistance Program (EAP), which provides confidential counselling or expert guidance for you and your family to help get through life’s challenges.