JOB RESPONSIBILITIES:Strategic Operations & Executive Support- Manage the operational rhythm of the department: meeting cadence, agenda development, pre-read distribution, action tracking, and follow-through
- Prepare and maintain executive-level briefing materials, Board reporting packages, and QPI bundle summaries
- Serve as thought partner and surrogate for the EVP in cross-functional forums, representing quality priorities with credibility and clarity
- Maintain department-wide initiative inventory; surface interdependencies, risks, and resource constraints proactively
Program & Project Management- Lead or co-lead complex, cross-functional quality improvement initiatives from scoping through implementation and evaluation
- Build and maintain project charters, work plans, RACI matrices, milestone trackers, and stakeholder communication plans
- Coordinate across COE leadership, CMOs, COOs, Finance, IT, and external health plan partners to ensure alignment and accountability
- Apply structured methodologies (Lean, PDSA, Six Sigma, Agile) appropriate to initiative type and organizational context
Performance Reporting & Data Storytelling- Develop and maintain the department's core reporting infrastructure: SACR, MOR, quality scorecards, value-based care dashboards, and ad hoc analytics
- Translate raw data from multiple sources (HEDIS, Star Ratings, clinical registries, internal metrics) into compelling narratives for executive and Board audiences
- Own presentation development for monthly/quarterly operational reviews, large initiatives, and regulatory reporting requirements
- Establish consistent reporting standards, visual templates, and data governance practices across the department
Technology, AI & Process Innovation- Serve as the department's primary translator between clinical quality priorities and technology/AI capabilities
- Identify, pilot, and scale AI and automation tools that reduce manual administrative burden and improve data quality and reporting speed
- Evaluate and recommend platforms, tools, and workflow solutions that enhance department efficiency
- Build internal literacy around AI-assisted quality monitoring, documentation, and performance improvement tools
Performance Improvement & Change Management- Support SEPTEE framework implementation across service lines, including change management planning, training coordination, and adoption tracking
- Facilitate process redesign efforts, using structured PI methodologies to identify root causes, redesign workflows, and monitor sustainability
- Assist in development of value-based care performance improvement strategies in collaboration with health plan partners and clinical leadership
Communication & Stakeholder Engagement- Draft, review, and distribute internal and external communications on behalf of the EVP, including department announcements, partner correspondence, and regulatory submissions
- Coordinate with HR, Finance, Legal, and other departments to advance quality-adjacent initiatives requiring cross-functional input
- Represent the department in key operational forums when the EVP is unavailable or requests surrogate participation
EDUCATION:- Bachelor's degree required; Master's degree (MHA, MBA, MPH, or related), preferred.
- PMP, CAPM, or equivalent project management certification, preferred.
- Lean, Six Sigma Green Belt or Black Belt, preferred.
- Clinical education, a plus.
WORK EXPERIENCE/QUALIFICATIONS:- 5+ years of progressive experience in healthcare quality, operations, management consulting, or a related field.
- Prior experience in chief-of-staff, operations liaison, performance improvement, clinical analytics, or senior project management capacity, preferred.
- Demonstrated experience managing complex, cross-functional initiatives in a matrixed healthcare organization
- Proven ability to develop Board- and executive-level reporting, presentations, and data narratives.
- Prior experience with value-based care metrics, HEDIS, Star Ratings, or clinical quality and safety programs preferred
KNOWLEDGE, SKILLS, AND ABILITIES:- Exceptional written and verbal communication; able to synthesize complexity for diverse audiences.
- Advanced proficiency in Microsoft Office Suite (PowerPoint, Excel, Teams, Outlook); familiarity with AI and automation tools (Copilot, ChatGPT, Tableau, or equivalent).
- Strong analytical and data storytelling skills; ability to build compelling visualizations from disparate data sources.
- High emotional intelligence; able to operate with diplomacy, discretion, and confidence at the executive level; courage to speak up.
- Self-directed, adaptive, proactive, agile, and comfortable managing multiple high priority workstreams simultaneously.
- Sound judgment in ambiguous, fast-moving situations; strong confidentiality orientation.
- Team-orientation, respect for others, and strong collaboration orientation.
PRIMARY LOCATION:Pay Range:
110,591.00 - 163,704.00 USD annually
This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.
We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.
Visit our website for further information.
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