POSITION DESCRIPTION

The Quality Manager is responsible for leading and managing corporate quality functions, including overseeing certification audits, maintaining and enhancing integrated management systems, and ensuring continuous improvement in products and services. This role will also oversee the quality team in Mexico, driving quality assurance efforts across all operations to meet organizational goals and customer expectations.

ESSENTIAL FUNCTIONS:

1. Corporate Quality Management
• Develop, implement, and maintain the organization's quality policies, procedures, and standards to align with corporate goals and compliance requirements.
• Manage the preparation and execution of certification and surveillance audits (e.g., ISO standards).
• Oversee the maintenance and continuous improvement of integrated management systems.

2. Leadership & Team Management
• Lead and mentor the quality team in the U.S. and Mexico to ensure consistent application of quality practices and policies.
• Provide guidance and training to team members to enhance their skills and ensure adherence to quality objectives.
• Promote a culture of quality and continuous improvement across the organization.

3. Continuous Improvement
• Identify opportunities for process improvements and lead initiatives to enhance operational efficiency, reduce waste, and improve quality performance.
• Implement and monitor quality metrics to measure and track improvement efforts.

4. Quality Assurance
• Oversee quality assurance processes for products and services, ensuring compliance with customer requirements and industry standards.
• Conduct regular inspections and audits to assess and maintain product and service quality.
• Investigate and resolve quality issues, including customer complaints, and implement corrective and preventive actions.

5. Cross-Border Coordination
• Collaborate with teams in the U.S. and Mexico to ensure alignment in quality standards and processes.

6. Reporting & Documentation
• Prepare and present quality reports to senior management, highlighting key performance indicators, audit results, and improvement initiatives.
• Maintain accurate and up-to-date documentation of quality systems, processes, and audit results

SKILLS AND COMPETENCIES
• Strong knowledge of ISO standards (e.g., ISO 9001) and integrated management systems.
• Excellent leadership, communication, and team-building skills.
• Proficient in quality improvement tools and techniques such as Six Sigma, Lean, and root cause analysis.
• Bilingual (English/Spanish) preferred to effectively communicate with cross-border teams.

DESIRED EDUCATION & EXPERIENCE
• Bachelor's degree in Quality Management, Engineering, or a related field (required).
• 5+ years of experience in quality management, including experience with certification audits and integrated management systems.
• Proven experience managing and leading teams across borders, particularly in Mexico.

SUPERVISORY RESPONSIBILITY

This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.

WORK ENVIRONMENT

Office environment with periodic visits to warehouse and refurbishment facilities in both the U.S. and Mexico.

Travel between Texas and Mexico may be required (approximately 20%-30% of the time).

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m.

This position may periodically require long hours and weekend work.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The job primarily involves sedentary work in an office but may require walking and bending while visiting operational facilities.

LEGAL REQUIREMENTS
• Authorized to work in the United States.
• Ability to travel between the U.S. and Mexico as needed for oversight and coordination.

BENEFITS
• Competitive salary based on experience.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holidays.
• Opportunities for professional development and growth.