Proven ability to lead cross-functional teams and influence across all organizational levels.
Responsibilities
Develop and implement comprehensive quality systems to maximize customer satisfaction.
Lead a cultural shift towards preventative quality measures throughout the organization.
Drive strategic initiatives that align quality with business growth and product innovation.
Foster a proactive culture focused on continuous improvement and customer-centric approaches.
Build scalable quality management systems using SPC methodologies to ensure real-time process quality monitoring.
Champion continuous improvement initiatives aimed at reducing defects and enhancing consistency.
Establish and monitor KPIs to guide strategic decisions and evaluate the effectiveness of quality systems.
Benefits
Engagement with innovative technologies like AR, VR, and AI to enhance quality processes.
Opportunity to work collaboratively with multiple departments, including Engineering and R&D.
Involvement in cross-functional teamwork that influences major organizational quality decisions.
Full Job Description
KEY RESPONSIBILITIES:
Strategic Quality Leadership:
Develop and implement comprehensive quality systems (TQMS) that support long-term manufacturing goals and maximize customer satisfaction.
Lead the cultural shift from "Inspect & Reject" to "Predict & Prevent", embedding quality thinking at every level of the organization.
Drive strategic initiatives that align quality objectives with business growth, product innovation, and operational excellence.
Foster a proactive, quality-first culture focused on continuous improvement and customer-centric thinking.
Systems & Process Optimization:
Build and maintain scalable quality management systems using SPC methodologies to monitor, evaluate, and control product and process quality in real-time.
Oversee systems addressing customer concerns, corrective actions (internal and supplier), nonconforming materials, and root cause analysis (8D process).
Lead plant-wide audits to ensure compliance with Trex quality standards, and drive continuous improvements based on findings.
Engage the organization in Layered Process Audits (LPA) and outgoing quality audits for immediate feedback and corrective actions.
Harmonize claim language between the Consumer Call Center, QA, and Manufacturing teams to ensure consistency and clarity.
Continuous Improvement & Problem Solving:
Champion continuous improvement initiatives to reduce defects, enhance product consistency, and improve overall process efficiency.
Identify key improvement areas, prioritize actions based on data, and lead cross-functional teams to implement sustainable solutions.
Utilize Lean, Six Sigma, and other structured problem-solving tools to drive measurable improvements in product and process quality.
Data-Driven Decision Making:
Establish and monitor Key Performance Indicators (KPIs) to evaluate quality system effectiveness and guide strategic decisions.
Analyze complex data sets to identify trends, inform process improvements, and present actionable insights to plant leadership.
Relate consumer-critical product attributes to manufacturable parameters to improve consistency and reduce variability.
Calculate and report the true Cost of Poor Quality (COPQ) and maintain a quality KPI scorecard for the plant.
Explore and implement new technologies like AR, VR, and AI to optimize quality systems and processes.
Collaboration & Influence:
Partner with Engineering, R&D, Continuous Improvement, and Supply Chain to integrate quality into product development and manufacturing processes.
Collaborate with Purchasing to improve supplier quality and strengthen the supply chain.
Act as a quality subject matter expert, guiding and influencing cross-functional teams toward quality-driven decision-making.
Engage directly with customers and field teams to stay attuned to the Voice of the Customer (VOC).
Benchmark competitors to ensure Trex maintains a performance leadership position within the industry.
Documentation & Compliance:
Maintain and audit quality documentation and procedures in accordance with Trex Quality Management System (TQMS) and relevant regulatory standards.
Lead and support change management activities, ensuring smooth transitions with a focus on maintaining and improving quality outcomes.
REQUIRED QUALIFICATIONS:
Bachelor's degree in Engineering or a related field.
Minimum of 6 years of experience in quality roles, including at least 3 years in a management or leadership capacity within a manufacturing environment.
Strong background in building and scaling complex quality systems.
Six Sigma Green Belt or Black Belt certification preferred.
Expertise in quality management tools (APQP, 8D, A3, FMEA, SPC, PPAP, etc.) and data-driven problem-solving.
Proven ability to lead cross-functional teams, drive strategic initiatives, and influence at all organizational levels.
