Quality ManagerLocation: Richmond, VA
Reports to: Plant Manager
Type: Full-Time, Salaried Exempt
Team: Quality Team Leads and Quality Technicians/Inspectors
The RoleThe Quality Manager leads the quality function for the Richmond manufacturing facility. This position owns the plant's Quality Management System (QMS), product and supplier quality, audits, corrective actions, quality KPIs, and continuous improvement.
You'll lead the quality team and work directly with Production, Engineering, Purchasing, and plant leadership to improve quality performance and maintain customer, regulatory, and ISO 9001 requirements.
What You'll Do- Lead and develop the plant quality team.
- Own and maintain the QMS and ISO 9001 requirements.
- Lead internal, customer, supplier, and certification audits.
- Track and improve quality KPIs, including defects, scrap, rework, and cost of quality.
- Lead root cause investigations and corrective/preventive actions (CAPA).
- Manage customer complaints and supplier quality issues.
- Drive continuous improvement using Lean and Six Sigma methodologies.
- Manage the quality department's staffing plan and budget.
- Report quality performance, risks, and improvement plans to plant leadership.
What You'll Bring- Bachelor's degree in Quality, Engineering, or a related field; equivalent education and experience considered.
- 5+ years of progressive quality experience in manufacturing.
- 2+ years of supervisory or management experience.
- Experience with QMS, ISO 9001, root cause analysis, and continuous improvement.
- Experience with Lean, Six Sigma, or similar methodologies.
- Strong Excel, reporting, and data analysis skills.
- ASQ certification and ISO 9001 lead auditor experience preferred.
BenefitsMedical, dental, and vision coverage; short- and long-term disability; life/AD&D insurance; flexible healthcare spending account; 401(k); paid vacation; and paid sick leave.
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