Covenant Health

QUALITY MANAGER, Retention & Relocation Incentive!

Covenant Health • $73K — $109K *
Nashua, NH 03060In-Person
Healthcare
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 5+ years of hospital quality, performance improvement, or patient safety experience required.
  • NH Registered Nurse license preferred.
  • Strong project management skills and experience required.
  • Current knowledge of clinical processes in healthcare systems required.
  • Experience with regulatory/accrediting bodies is essential.

Responsibilities

  • Facilitate DNV Hospital Accreditation and ensure survey readiness.
  • Analyze quality data to enhance patient safety and drive performance improvements.
  • Lead quality improvement meetings and multidisciplinary teamwork.
  • Identify and address barriers to sustainable change in operations.
  • Develop and implement education for staff on stroke and joint replacement programs.

Benefits

  • Supportive and collaborative work environment that promotes team engagement.
  • Opportunities for continuous professional development and education.
  • Participation in guiding key health certifications and improving community health results.
Full Job Description
Job Summary:

***This position is eligible for a Retention and Relocation Incentive of up to $20,000***

Essential Duties and Responsibilities
  • Supports and leads team in the accreditation and certification programs.
  • Applies time management and flexibility to meet the needs of the organization.
  • Analyzes and reports quality data internally and externally.
  • Uses analytical data management skills to promote patient safety and performance improvements.
  • Facilitates meetings and multidisciplinary teams to ensure participation of team facilitation skills and change management processes to engage others in support of the changes required to achieve performance improvement outcomes.
  • Identifies and mitigates barriers that impede sustainable change.
  • Demonstrates and teaches others the principles of performance improvement.
  • Uses a range of quality improvement tools and techniques to evaluate and successfully redesign processes toward improved performance.
  • Accesses and uses resources to demonstrate current / best practice, identify opportunities for improvement, and leads efforts toward improved outcomes.
  • Advises on future data and information needs and resources to support performance and process improvement initiatives.
  • Participates in DNV Hospital Accreditation, other regulatory surveys, and the hospital's survey readiness program
  • Serves as a partner, teacher, and coach with assigned customer base.
  • Other duties as consistent with this role.
  • If supporting the Primary Stroke Center (PSC) Program:
    • Serves as the DNV PSC subject matter expert
    • Coordinates and facilitates the DNV PCS Survey
    • Facilitates the PSC committee and drives program performance improvement
    • Abstracts chart data or validates third party abstraction and maintains stroke registry
    • Collaborates with education or others to provide stroke-related education
    • Collaborates with the stroke program medical director for community education
    • Maintains nursing competencies, as appropriate.
  • If supporting the Hip and Knee Replacement Program (HKRP):
    • Serves as the DNV HKRP Certification subject matter expert
    • Coordinates and facilitates the DNV Hip HKRC Survey
    • Collaborates Ortho Nurse Navigator to coordinate the HKRP committee
    • Abstracts chart data or validates third party abstraction and maintains HKRP registry
    • Collaborates with education or others to provide HKRP-related education


Job Requirements

Job Knowledge and Skills
  • Experience with Regulatory and Accrediting bodies.
  • Current computer skills, graphics, spreadsheets, and presentation software.
  • Quantitative and analytic skills relevant to the role.
  • Current knowledge of clinical processes and operations in a health care system
  • Critical thinking and communication skills
  • Project management knowledge and skills


Education and Experience
  • NH Registered Nurse license preferred
  • Hospital Quality / Performance Improvement / Patient Safety experience required
  • Five years of clinical experience preferred
  • BS or BA strongly preferred
  • CPHQ certification preferred, or eligible to obtain within 1 year


Comp Range:
$73,014.51 - $109,521.76
Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.

Our people make the difference. See firsthand what makes our employees and culture shine!

About Covenant Health

Covenant Health is a not-for-profit healthcare system providing comprehensive, community-wide health services in East Tennessee. It is the largest employer in the region with more than 10,000 dedicated employees working to improve the health of the communities they serve. Covenant Health operates nine acute-care hospitals, numerous outpatient facilities, and physician clinics serving communities throughout East Tennessee. The health system also includes specialty providers of behavioral, oncology, and rehabilitation services, along with home care, physician practices, and community outreach programs. Covenant Health is committed to providing excellent care to every patient, every time, and to making its communities healthier places to live.
Learn more about Covenant Health
Size
10,000 employees
Industry
Healthcare
Net Income
$100 million
Founded
1996
5 Year Trend
-2%
Revenue
$2 billion
* Ladders Estimates

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