Job Title: Quality Manager

Location: Elizabethtown NC (Onsite)

Department: Operations

Reports To: Director, Operations

POSITION SUMMARY:

The Quality Manager provides strategic leadership to develop organizational quality capability by strengthening the quality talent pipeline, evolving the Quality Management System (QMS), and driving a culture of continuous improvement.

This role is responsible for building, coaching, and developing a high-performing quality team to ensure sustainable expertise in problem solving, process control, and product quality. The Quality Manager leads the advancement and maturity of the QMS to ensure compliance, standardization, and scalability across the operation.

In addition, this individual serves as the primary interface for customer quality, while driving systemic improvements through structured problem solving, Kaizen, and proactive risk mitigation, ensuring long-term reductions in PPM, scrap and improved delivery performance.

ESSENTIAL RESPONSIBILITIES:

• Lead the development, implementation, and continuous improvement of the Quality Management System (QMS) to ensure compliance with ISO standards, NRC regulations, and applicable industry requirements.

• Lead and administer the Nuclear Quality Assurance Program, including compliance with 10 CFR 50 Appendix B, customer nuclear quality requirements, and associated quality records and documentation.

• Oversee the site's calibration program, including ensuring compliance of measurement and test equipment, calibration system effectiveness, and support of metrology activities

• Oversee environmental and product compliance activities, including REACH, RoHS, Conflict Minerals, and customer material declaration requirements.

• Build, develop, and strengthen the quality organization and talent pipeline, including coaching and capability development in structured problem-solving and quality methodologies.

• Serve as the site leader for regulatory and external audits, including NRC, NUPIC, ISO, and NIAC audits—ensuring audit readiness, execution, and timely closure of findings.

• Drive a culture of continuous improvement using the Ralliant Business System (RBS), embedding quality principles into daily management, standard work, and operational excellence.

• Lead structured root cause problem solving (8D, RCA) to eliminate defects and drive sustainable improvements across processes and products

• Oversee and ensure the effectiveness of Corrective and Preventive Action (CAPA) processes, ensuring systemic resolution and prevention of recurring issues.

• Act as the primary interface for customer quality, ensuring timely response, transparent communication, and long-term resolution of customer concerns.

• Customer Complaint & RMA Management: Handle customer complaints, returns (RMA), and the analysis of returned products in accordance with company policies. Track the resolution process to ensure customer satisfaction and maintain strong client relationships.

• Ensure effective operation and continuous improvement of the quality laboratory, including CMMs and other inspection/test equipment, to maintain accuracy, reliability, and compliance.

• Establish, track, and drive accountability for key quality performance metrics, partnering cross-functionally to reduce defects, improve process capability, and support on-time delivery.

• Collaborate with Operations, Engineering, and Supply Chain to ensure quality is designed and built into products and processes, including supplier quality and incoming material controls.

QUALIFICATIONS:

• Bachelor’s degree in Engineering, Operations, or related technical discipline

• 7–10+ years of progressive experience in quality within a manufacturing environment, with 3–5+ years in a leadership role

• Willingness and ability to travel to customer or supplier sites on an irregular basis.

• Demonstrated expertise in developing, implementing, and improving Quality Management Systems (QMS) in compliance with ISO standards and regulated environments (e.g., Appendix B, ATEX, CCC-Ex)

• Proven experience leading external and regulatory audits, including preparation, execution, and successful closure of audit findings

• Strong background in team leadership and talent development, with the ability to build, coach, and elevate a high-performing quality organization

• Advanced knowledge and practical application of structured problem-solving methodologies, including 8D, Root Cause Analysis (RCA), and continuous improvement tools

• Experience driving and managing Corrective and Preventive Action (CAPA) systems to ensure effective root cause resolution and prevention of recurring issues

• Demonstrated ability to implement and sustain continuous improvement systems (e.g., Ralliant Business System or similar Lean/operating systems

• Strong understanding of quality lab operations and metrology, including CMMs, inspection equipment, and calibration systems

• Proven ability to establish and drive performance against key quality metrics (e.g., defect rates, process capability, on-time delivery)

#LI-PW1