About the job Quality Manager - QM 3267
The RoleAs Quality Manager, you will take ownership of assigned quality initiatives and work across departments to improve consistency, efficiency, performance, and customer outcomes.
You will serve as a trusted resource to operational leadership, helping identify quality risks, investigate recurring issues, establish corrective actions, and develop sustainable improvements.
Key ResponsibilitiesQuality Management- Develop and maintain practical quality standards, procedures, and controls.
- Monitor quality performance and identify trends, risks, and areas requiring attention.
- Establish and track quality objectives and key performance indicators.
- Ensure teams understand and consistently follow established quality requirements.
Continuous Improvement- Identify opportunities to improve processes, reduce errors, and eliminate recurring problems.
- Lead root-cause analysis and corrective-action initiatives.
- Develop practical solutions and monitor their effectiveness.
- Partner with teams to implement improvements and ensure changes are sustained.
Quality Assurance & Compliance- Conduct or coordinate quality reviews, assessments, and internal audits.
- Monitor compliance with applicable company, contractual, and regulatory requirements.
- Maintain appropriate quality documentation and records.
- Support external audits and customer quality requirements when applicable.
Performance & Reporting- Analyze quality data and prepare clear reports for leadership.
- Develop dashboards and performance measurements where appropriate.
- Communicate quality issues, trends, and recommendations to management.
- Use data to identify opportunities for operational improvement.
Cross-Functional Leadership- Work closely with operations, project management, technology, and business teams.
- Provide guidance and support when quality issues arise.
- Facilitate quality reviews and improvement initiatives.
- Build strong working relationships across departments and influence positive change.
Vendor & Partner Quality- Monitor quality expectations for applicable vendors and service providers.
- Review vendor performance and help resolve recurring quality issues.
- Collaborate with external partners to establish appropriate quality standards.
What We're Looking ForWe are looking for someone who is
analytical, organized, accountable, and comfortable taking ownership.You should be able to identify a problem, determine its underlying cause, communicate the issue clearly, develop a practical solution, and work with others to implement it.
Required Qualifications- 5+ years of professional experience in quality management, quality assurance, operations, process improvement, compliance, or a related field.
- Demonstrated experience managing quality or continuous-improvement initiatives.
- Strong understanding of quality-management principles and corrective-action processes.
- Experience analyzing performance data and identifying trends.
- Strong problem-solving and root-cause-analysis skills.
- Excellent written, verbal, and presentation skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and meet deadlines.
- Ability to work effectively with both operational teams and senior leadership.
Preferred Qualifications- Bachelor's degree in Quality Management, Business Administration, Engineering, Operations, Healthcare Administration, or a related field.
- Lean Six Sigma, ASQ, or comparable professional certification.
- Experience working with quality-management systems or ISO-based processes.
- Experience developing quality KPIs, dashboards, and performance reports.
- Experience in technology, SaaS, healthcare, construction, facilities, or other complex operational environments.
- Experience managing vendors or third-party service providers.
Reporting & CollaborationThe Quality Manager will
report directly to the Director of Operations and will work closely with operational leaders, project managers, technology teams, business-unit leaders, and other stakeholders.
This position will have meaningful ownership of quality initiatives and will be expected to provide leadership with clear, data-driven recommendations.
What You'll AccomplishDuring your first 12 months, you'll be expected to deliver measurable change, including:
- Relationship Building: Forge trusted partnerships with operational leaders and frontline teams to understand their real-world challenges.
- Process Assessment: Conduct a comprehensive review of our current quality framework and deliver a prioritized roadmap of improvement opportunities.
- Metrics that Matter: Design and implement a dashboard that tracks the KPIs that actually drive business performance, not just compliance checkboxes.
- Problem Resolution: Lead the root-cause analysis on our top recurring quality issues and implement corrective actions that eliminate them.
- Audit Readiness: Overhaul our documentation and record-keeping to ensure we are audit-ready at all times.
- Measurable Impact: Reduce process variance in key operational areas and establish a continuous-improvement culture that outlasts your first year.
Compensation & ContractWe offer a competitive package designed to recognize the importance of this position:
- $115,000-$135,000 annualized salary
- $5,000 sign-on bonus, subject to applicable terms and eligibility
- $200/month phone and internet stipend
- Hybrid work arrangement
- Paid time off and company holidays, subject to applicable employment classification and company policy
- Professional development opportunities
- Initial 12-month contract with a strong intent to renew based on performance, business needs, and the continued scope of the position. We are looking for a long-term partner and view this contract as the beginning of that relationship.
