Summary/Objective:

Qualified candidates will have previous plastic injection molding experience with automotive products and a proven track record effectively developing staff, implementing quality programs, and interfacing with customers on quality related topics. The qualifying candidate will have a strong quality management system oversight background and will work with all aspects of our business to assure consistent quality of production, customer satisfaction, and continual improvement emphasizing defect prevention and the reduction of variation and waste.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Develop and manage a quality system that supports the maintenance of the quality registrations (IATF 16949:2016), is compliant with applicable local, state, and federal regulations and supports the achievement of agreed upon customer quality requirements.
2. Manage the quality assurance and documentation control functions to support the achievement of financial objectives.
3. Continuously evaluate voluntary standards, regulatory requirements, and customer requirements and adjust quality system and its policies and procedures accordingly.
4. Act as management representative for all quality system matters.
5. Provide the management team and others with regular reports against quality objectives in the form of a documented agenda/report.
6. Conduct monthly management review meetings and issue the review minutes.
7. Conduct internal audits and publish the results.
8. Manage the customer complaint system and any corrective actions arising from a complaint.
9. Manage the Corrective Action/Preventive Action system (CAPA).
10. Host all customer quality surveys and respond to any corrective actions that may arise from them.
11. Manage the first article inspection, quality inspection, quality engineering and document control functions including defining activities, staffing levels, continuous feedback and timely job performance reviews, and goal setting.
12. Support sales during the quotation process by reviewing quality requirements and estimating costs to comply.
13. Develop and provide input to management for the QA and Document Control departmental expense and capital budgets and manage them once they are approved.
14. Support continuous improvement process by providing training in problem solving and improvement methodology (6S, Root cause Analysis, Process FMEA)
15. Supervising technical staff in carrying out tests and checks, often in a laboratory environment.
16. Ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary.
17. Establishing relevant quality-related training needs.
18. Working closely with purchasing staff to establish supplier quality performance criteria and monitor supplier performance.
19. Assessing suppliers' product specifications and quality plans.
20. Supervising the program of supplier audits in relation to quality.
21. Liaising with other managers and staff, particularly in areas such as design, production and purchasing.
22. Acting as key contact with customers' auditors and being responsible for ensuring the execution of corrective actions and ongoing compliance with customers' specifications.
23. Establishing reasonable standards of service for customers or clients.
24. Perform other duties as assigned.

Qualifications:

Education and experience required for the role.

1. Bachelor's degree (B.A.), preferably in Engineering

1. Seven or more years of progressive experience in quality, including three or more years of leadership/management experience in a custom product manufacturing environment.
2. Strong working knowledge of manufacturing quality procedures, principles and methods including IATF 16949:2016 compliance.
3. Experience in plastic injection molding is a plus, but not required
4. Ability to plan, organize, direct and coordinate in house manufacturing quality program.
5. Professional demeanor and ability to build rapport with customers both in person and virtually.
6. Possess a desire to create winning solutions for customers and be a customer advocate
7. Strong written, presenting and verbal communication skills
8. Must be comfortable delivering technical presentations to audiences of all levels, utilizing PowerPoint and other multi-media tools.
9. Collaborator with the ability to work cross-functionally
10. A drive to win while upholding high ethical standards
11. Proficient in Microsoft Suite
12. Well organized and goal oriented
13. Role requires some business travel to customer locations.

Supervisor Responsibilities:

This position is responsible for all personnel within the Quality department including Quality Engineer, Document Control, Metrologist, QC Inspectors and GP-12 Inspectors.

Working Conditions:

• Work in a manufacturing environment near moving and/or high temperature mechanical equipment
• Infrequent exposure to loud noise levels
• Work in an office environment. May sit for extended periods of time.
• Repetitive use of hands

Physical Demands:

While performing the duties of this job, the team member is regularly required to talk or hear. The team member is frequently required to walk and sit. The team member is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, or crouch, and taste or smell. The team member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.