Job Description:
Main Duties and Responsibilities:
Culture, Environment, & Team Leadership
• Build and maintain a culture anchored on Milwaukee's core values: Candid | User Focused, Solution Driven| Speed, Agility, and Urgency | Relentless Improvement | Extreme Ownership | One Team Mentality | Disruptive Mindset
• Create and maintain environments that are obsessed with providing world-class quality engineering disciplines in coordination with sister plants, corporate counterparts, and support organizations.
• Continually develop the Quality Engineering teams themselves, increasing their skills as educators and professionals.
• Participate in and ensure proper day-to-day leadership of the Quality Engineering workforce.
• Key contributor in developing strategy for Service Quality in the hub operations.
New Product Development
• Actively collaborate with in-plant and corporate counterparts to implement the Service new- product-development process. This includes:
o Providing input from concept through end of life on how tool design / features can improve Service.
o Creating work instructions, service guides, training videos, and other documentation.
o Designing, testing, and procuring fixtures and tooling for repair operations.
o Assisting in identifying spare parts, kits, and determining process times.
o Assisting in-plant counterparts in launching new products onto the floor.
Quality
• Provide day to day support for production operations. Lead or assist with problem solving to minimize downtime and ensure safety and quality.
• Own the Quality Collection process in the hubs. Collaborate closely with corporate Quality to execute.
• Provide Service observations and recommendations during corporate Quality reviews.
• Create and implement a robust process quality regimen, including audits, root causes, corrective and preventive actions.
• Point of Contact for one-off Quality requests for the facility.
• Oversees parts quality efforts in the plant.
o NCMR Process management
o QPH management
• Manages ECN change execution in the hub.
• Driving consistent warranty decisions between hubs in all tool groups.
• Maintain and manage all quality metrology equipment needed to ensure service part quality.
• Maintain and manage all service fixturing/testing equipment to ensure service repair quality.
• Drive continual boomerang reduction efforts to meet annual metrics.
Education and Experience Requirements:
• Requires a Bachelor's degree in Mechanical, Industrial, or Electrical Engineering, Operations Management or Industrial Technology, or equivalent education/ work experience
o Lean / Six Sigma certification or training is highly desired
• 5+ years experience in production-related engineering.
o Experience with new product development and/or Design for Service is highly desired.
o Experience in a Service repair environment is highly desired.
• 3+ years experience leading people.
• Demonstrated success in:
o Creating a high performing engineering organization centered around a strong company culture.
o Working cross-functionally with geographically distributed support functions and sister plants performing similar activities.
• Solid communication skills, both written and verbal are required
• Proficiency with Microsoft Office products is required (Word, Excel, PowerPoint, Outlook, TEAMS)
