JOB TITLE: Quality Manager

DEPARTMENT: Quality

REPORTING TO: General Manager

PRIMARY FUNCTION OF POSITION:

Leads the site's Quality organization and is accountable for developing, implementing, and continuously improving the Quality Management System to ensure customer satisfaction, regulatory compliance, and operational excellence. Provides leadership to the quality team, drives a culture of quality and continuous improvement, and partners cross-functionally with Operations, Engineering, Supply Chain, and customers to improve product quality, manufacturing performance, and business results. Oversees all aspects of the quality lifecycle, including quality systems, customer quality, supplier quality, corrective actions, audits, and compliance with applicable industry standards.

DESCRIPTION OF DUTIES:
• Leads the Quality organization by establishing clear objectives, developing team capabilities, and fostering a culture of accountability, continuous improvement, and customer focus. Provides ongoing coaching, performance management, and professional development for salaried and hourly quality personnel.
• Owns the site's Quality Management System (QMS), ensuring compliance with ISO and customer-specific requirements. Leads internal and external audits, management reviews, corrective actions, and continuous improvement of quality systems and processes.
• Directs all Quality Assurance activities to ensure products consistently meet customer, regulatory, and company requirements. Oversees incoming, in-process, and final inspection, testing, nonconformance management, and corrective and preventive action (CAPA) processes.
• Serves as the primary customer quality representative, building strong customer relationships through quality reviews, audits, corrective action responses, performance reporting, and proactive communication to ensure high levels of customer satisfaction.
• Partners with Operations, Engineering, Supply Chain, and Production to identify quality risks, improve process capability, reduce defects, and drive sustainable improvements in safety, quality, delivery, and cost.
• Leads root cause investigations and structured problem-solving activities using Lean, Six Sigma, 8D, or other continuous improvement methodologies to improve quality performance and eliminate recurring issues.
• Establishes and monitors quality performance metrics and KPIs, regularly reviewing results with leadership and implementing actions to improve customer quality, supplier quality, internal quality, and overall operational performance.
• Manages supplier quality activities, including supplier qualification, performance monitoring, incoming quality requirements, corrective actions, and supplier development to ensure consistent material and component quality.
• Oversees product inspection, testing, validation, and environmental or reliability testing activities, ensuring compliance with customer specifications, industry standards, and quality requirements.
• Supports new product introduction, process validation, and manufacturing transfers by ensuring quality requirements are incorporated throughout product development and production launch.

Requirements

SKILLS/EXPERIENCE REQUIRED:
• Demonstrated leadership and people development skills with experience building engaged, accountable quality teams and coaching both salaried and hourly employees to achieve high performance.
• Strong working knowledge of ISO-based Quality Management Systems, including maintaining certifications, driving compliance, and continuously improving quality processes in a manufacturing environment. Experience with AS9100 or ISO13485 a plus.
• Experience supporting machining, assembly, and/or electronics manufacturing with the ability to identify quality issues, perform root cause analysis, and implement effective corrective and preventive actions.
• Proven continuous improvement mindset with practical experience applying Lean, Six Sigma, or other problem-solving methodologies to improve quality, reduce waste, and enhance operational performance.
• Strong customer communication and relationship management skills with experience participating in customer audits, quality reviews, corrective action responses, and issue resolution.
• Results-oriented leader with strong business acumen, capable of partnering effectively with Operations, Engineering, Supply Chain, and Production to improve quality, customer satisfaction, and overall business performance.

EDUCATION/EXPERIENCE REQUIRED:
• Bachelor's degree preferred in Engineering, Quality, Manufacturing, or a related field.
• Minimum of 10 years of progressively responsible experience in quality leadership within a manufacturing environment.
• Proven success leading and developing both salaried and hourly quality teams.
• Demonstrated experience supporting machining, assembly, or electromechanical manufacturing operations preferred.
• Experience serving customers in the semiconductor and/or Aerospace & Defense industries is highly desirable.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.