Keurig Dr Pepper

Quality Manager

Keurig Dr Pepper • $96K — $130K *
Burlington, MA 01803In-Person
Food & Beverages
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Food Science, Quality Assurance, Engineering, Business, Information Systems, or a related field.
  • 5+ years of experience in Quality Systems, Quality Assurance, Food Safety, Document Control, or Regulatory Compliance within food or beverage manufacturing.
  • Experience managing document control and quality management systems.
  • Strong knowledge of food safety and quality standards, including HACCP, GFSI, GMPs, and FDA regulations.
  • Experience developing dashboards and reporting solutions using Power BI, Tableau, or similar business intelligence tools.
  • Proven analytical, project management, and cross-functional collaboration skills.
  • Excellent communication, organizational, and leadership abilities.

Responsibilities

  • Manage customer, supplier, regulatory, and internal quality information requests for timely responses.
  • Lead document control activities for quality policies, procedures, and work instructions.
  • Oversee the management of quality information requests to enhance accuracy and efficiency.
  • Conduct monthly document control user forums for process updates and stakeholder engagement.
  • Administer and improve Quality Management and Document Management Systems.
  • Develop dashboards and KPIs to track quality system effectiveness and compliance.
  • Support audits through effective document and record management.

Benefits

  • Medical, Dental, Vision insurance
  • Disability coverage
  • Paid Time Off including parental leave, vacation, and sick time
  • 401k plan with company match
  • Tuition Reimbursement
  • Mileage Reimbursement
  • Annual bonus based on performance
Full Job Description
Job Overview:

As a Quality Manager - Quality Systems & Standards, you will lead the processes, systems, and programs that ensure quality information and controlled documents are maintained accurately and efficiently across all coffee manufacturing operations. This role serves as a key partner to Quality, Manufacturing, Regulatory, R&D, and Supply Chain teams, ensuring compliance with food safety regulations, customer requirements, and company standards related to the maintenance and management of controlled documents.

Key Responsibilities
  • Manage customer, supplier, regulatory, and internal quality information requests, ensuring timely and accurate responses.
  • Lead document control activities for quality policies, procedures, work instructions
  • Lead the management of quality information requests, leveraging system administration expertise and developing deep quality process knowledge to improve response accuracy, efficiency, and stakeholder satisfaction while supporting compliance and continuous improvement initiatives
  • Lead regular (at least monthly) document control user forums to communicate process updates, solicit stakeholder feedback, verify training compliance, track document revision progress, and drive continuous improvement of document management practices.
  • Drive, administer, and continuously improve electronic Quality Management and Document Management Systems.
  • Develop and maintain dashboards, KPIs, and scorecards to monitor quality system effectiveness, compliance performance, audit readiness, and quality information request service-level metrics.
  • Partner with cross-functional teams to gather, verify, and communicate information and expectations relative to document control requirements and performance
  • Support internal, customer, certification, and regulatory audits through effective document and record management.
  • Analyze quality document management system performance data to identify trends, drive process improvements, and improve operational efficiency.
  • Lead continuous improvement initiatives focused on standardization, automation, and data-driven decision making.
  • Ensure compliance with applicable food safety and quality standards, including GMPs, HACCP, GFSI, FDA requirements, and customer specifications.
  • Manage and develop Quality Systems and Document Control stakeholders while fostering a culture of quality, compliance, and continuous improvement.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Total Rewards:
  • Salary Range: $96,800- $130,000
  • Actual placement within the compensation range may vary depending on experience, skills, and other factors
  • Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
  • Annual bonus based on performance and eligibility

Requirements:
  • Bachelor's degree in Food Science, Quality Assurance, Engineering, Business, Information Systems, or a related field.
  • 5+ years of experience in Quality Systems, Quality Assurance, Food Safety, Document Control, or Regulatory Compliance within food or beverage manufacturing.
  • Experience managing document control and quality management systems.
  • Strong knowledge of food safety and quality standards, including HACCP, GFSI, GMPs, and FDA regulations.
  • Experience developing dashboards and reporting solutions using Power BI, Tableau, or similar business intelligence tools.
  • Proven analytical, project management, and cross-functional collaboration skills.
  • Excellent communication, organizational, and leadership abilities.

Preferred Qualifications
  • Experience in coffee, beverage, or consumer packaged goods manufacturing.
  • ASQ certification (CMQ/OE, CQA, or similar).
  • Experience with ETQ, SAP, SharePoint, or comparable enterprise systems.
  • Experience with Power BI, Power Automate, and workflow automation solutions.

Success Measures
  • Quality information request accuracy and turnaround time
  • Reliable and consistent quality information request responses
  • Audit readiness and compliance performance
  • Document control cycle time and accuracy
  • Quality system KPI attainment
  • Training compliance rates
  • Continuous improvement and process efficiency gains

About Keurig Dr Pepper

Keurig is a beverage company that offers a variety of K-Cup pods and single-serve coffee makers. The company provides iced coffee brewers, cappuccino, and latte makers.

Keurig Dr Pepper Careers

Join the vibrant team at Keurig Dr Pepper, a leading beverage company in North America, where innovation, leadership, and diversity thrive. As a powerhouse in the beverage sector, Keurig Dr Pepper offers a plethora of job opportunities that cater to a variety of skills and career aspirations.

Work You’ll Do

At Keurig Dr Pepper, every position contributes to the company's success, from brewing innovation to market leadership. Our team is committed to fostering a culture of growth and professional development, making our company a perfect place for those who are driven to excel in their careers.

Explore Career Paths

Whether you're looking for an internship, full-time employment, or a leadership role, Keurig Dr Pepper provides a dynamic environment where your career can flourish. We are dedicated to hiring talented professionals who are eager to drive our mission of delivering high-quality beverages to consumers globally.

Innovate and Lead

Join a team where innovation is at the core of everything we do. Keurig Dr Pepper is home to a diverse group of forward-thinking professionals who are not only experts in their fields but are also leaders who inspire change and growth within the industry.

Diversity and Inclusion

At Keurig Dr Pepper, we believe diversity fuels innovation. Our commitment to diversity training ensures that all team members have the opportunity to thrive and contribute their unique perspectives. We strive to create an inclusive workplace where everyone feels valued and empowered.

Benefits and Culture

Our employees enjoy a range of benefits that support both their professional and personal lives. At Keurig Dr Pepper, you will find a supportive culture that values networking, leadership development, and a work-life balance. We invest in our employees through comprehensive benefits packages and continuous professional development opportunities.

Join Our Team

Search for open positions that match your skills and interests. Keurig Dr Pepper is always on the lookout for passionate, curious, and innovative team players. Explore the exciting employment and internship opportunities available and find out how you can contribute to our community of dedicated professionals.

Stay Connected

Keep up to date with the latest company news, career tips, and industry insights—all from the people who work here. Personalize your experience by subscribing to job alert emails, tailored to your preferences, and discover the rewarding career opportunities that await at Keurig Dr Pepper.

Apply Now

Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a company that’s as committed to your career growth as you are. At Keurig Dr Pepper, we’re not just filling positions—we’re building leaders.

Keurig Dr Pepper Jobs

With a commitment to innovation, leadership, and diversity, Keurig Dr Pepper is more than just a beverage company—it's a place where you can make a difference. Join us in our journey to refresh the world and make a lasting impact.
Learn more about Keurig Dr Pepper
Size
27,500 employees
Market Cap
$51 billion
Industry
Food & Beverages
Net Income
$1.3 billion
Founded
1990
5 Year Trend
+14.5%
Revenue
$11.6 billion
NASDAQ
KDP
* Ladders Estimates

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