Position: Quality Manager
Summary: The Quality Manager leads, develops, and manages all Quality Systems and initiatives to ensure consistent product quality and regulatory compliance across the organization.
Supervisory Responsibilities:- Direct supervisory responsibility for Laboratory, Line Quality Control (QC), and Quality Support staff, fostering a collaborative and high-performance team environment
- Responsible for recruiting, onboarding, training, coaching, providing ongoing performance feedback, and managing disciplinary actions as needed
Duties/Responsibilities:- Collaborates with Operations and cross-functional teams to drive continuous improvement initiatives in production and quality performance processes
- Organizational Lead for all Quality Functions including Quality Assurance, Quality Lab, and Document Control
- Leads investigations of quality non-conformances and develops, implements, and communicates corrective and preventive actions to internal and external stakeholders
- Effectively leads and mentors quality staff to deliver exceptional support and service to clients, maintaining a customer-focused approach
- Develops, implements, and continuously improves quality standard testing and evaluation processes to ensure compliance with customer and regulatory specifications
- Reviews Master Work Orders and Blending Work Orders to ensure client specifications are accurate
- Responsible for coordination and execution of client quality audits
- Regularly communicates externally with client quality contacts regarding production quality issues, including non-conformances and corrective actions
- Reports raw material quality issues to procurement for corrective action
- Responsible for sourcing and quoting quality and lab supplies/assets
- Authors, reviews, and updates Standard Operating Procedures (SOPs) related to quality processes, ensuring documentation aligns with industry best practices
- Develops and delivers training programs for quality personnel based on the IKI Quality Management System, fostering skill advancement and compliance
- Ensures adequate staffing of quality personnel
- Other duties as assigned
Required Skills and Competencies- Understanding of GMP, EPA, and FDA regulations
- Knowledge of analytical lab testing equipment
- Experience with microbial testing preferred
- Prior experience in aerosol manufacturing preferred, but not required
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Exceptional time management skills and a strong sense of urgency
- Strong analytical and problem-solving skills
- Strong supervisory and leadership skills
- Ability to adapt to the needs of the organization and employees
- Ability to prioritize tasks and to delegate them when appropriate
- Proficient with Microsoft Office Suite
Education and Experience:- Bachelor's degree in Chemistry, Engineering, or a related field required
- Minimum of 5 years of progressive experience in a quality leadership role within a manufacturing environment required
Hours:- Primarily 1st shift M-F, with the ability to work extended hours to interact with off-shifts.
