Responsibilities
We have an exciting opportunity at the Department of State! The Quality Managert works in the Program Management Office (PMO) to ensure we manage the operations and complete required deliverables to support the customer’s mission to provide IT services to DoS users enterprise wide.
Responsibilities:
- This role direct all tasks specified in the Quality Management Plan (QMP).
- You will ensure our approach to quality control, quality assurance, and continuous process improvement across all contract activities including all services, deliverables, and performance outcomes meet or exceed Government requirements, contractual standards, and applicable Federal policies.
- The Quality Manager will develop and implement a comprehensive performance management and customer experience program that measures service quality, user satisfaction, and operational effectiveness.
- You will submit monthly performance reports detailing compliance with Service Level Agreements (SLAs), develop Service Level Objectives (SLOs), and establish Key Performance Indicators (KPIs).
Qualifications
EDUCATION AND EXPERIENCE
The following are the education and experience required for this position:
- 10+ years
- Bachelor's in IT or related field
- ASQ CMQ/OE or Lean Six Sigma BB
- Secret Security Clearance
PREFERRED REQUIREMENTS:
- ITIL 4 Foundation Certification(s)
PHYSICAL REQUIREMENTS:
This position requires the ability to perform the below essential functions:
-
- Sitting for long periods
- Standing for long periods
- Ambulate throughout an office
- Ambulate between several buildings
- Stoop, kneel, crouch, or crawl as required
- Repeatedly lift and carry weight up to 40 pounds
- Travel by land or air transportation 10 % .
