Position SummaryThe Quality Control Manager is responsible for developing, implementing, and maintaining quality systems that ensure all products manufactured at the Wilkes-Barre facility meet internal specifications, customer requirements, and applicable regulatory standards. This role provides leadership to the Quality Control team, partners cross-functionally with Operations and Engineering, and drives continuous improvement initiatives across the plant.
Key Responsibilities Quality Systems & Compliance- Establish, maintain, and continuously improve the site Quality Management System (QMS).
- Ensure compliance with applicable regulatory, safety, and industry standards (e.g., ISO, ASTM, customer-specific requirements).
- Prepare for, lead, and respond to internal audits, customer audits, and regulatory inspections.
- Own corrective and preventive action (CAPA) processes, including root cause analysis and effectiveness verification.
Operations Support- Oversee incoming, in-process, and finished product inspections and testing.
- Ensure accurate documentation, data integrity, and traceability of quality records.
- Collaborate with Production, Maintenance, and Engineering to resolve quality issues and reduce scrap, rework, and downtime.
- Review and approve deviations, nonconformances, and product dispositions.
Leadership & Team Management- Lead, coach, and develop Quality Control technicians and inspectors.
- Set clear performance expectations and provide ongoing feedback and training.
- Ensure appropriate staffing, scheduling, and skill coverage to support production needs.
Continuous Improvement- Analyze quality data and KPIs to identify trends, risks, and improvement opportunities.
- Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
- Support new product introductions, process changes, and equipment qualifications from a quality perspective.
Customer & Supplier Quality- Serve as primary quality contact for customer inquiries, complaints, and investigations.
- Coordinate supplier quality activities, including qualification, audits, and performance monitoring.
- Drive resolution of supplier-related quality issues in partnership with Procurement.
Requirements
Education - Bachelor's degree in Quality, Engineering, Chemistry, Manufacturing, or a related technical discipline required.
Experience - 5+ years of progressive quality experience in a manufacturing environment.
- 2+ years of people leadership or supervisory experience strongly preferred.
- Experience in chemical, materials, industrial, or process manufacturing environments preferred.
Technical Skills - Strong knowledge of quality systems, audits, and regulatory compliance.
- Proficiency in root cause analysis tools (e.g., 5 Whys, Fishbone, FMEA).
- Experience with statistical process control (SPC) and quality metrics.
- Working knowledge of ISO standards and customer-driven quality requirements.
Soft Skills - Strong leadership, communication, and cross-functional collaboration skills.
- Detail-oriented with the ability to balance compliance and operational efficiency.
- Decisive problem-solver with a continuous improvement mindset.
