Stellantis

Quality Field Action Team Engineer

Stellantis • $90K — $115K *
Auburn Hills, MI 48326In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering or related technical field from an ABET-accredited university
  • 5+ years of professional experience in a related field
  • Strong analytical skills to drive root cause identification
  • Experience in leading cross-functional teams and influencing stakeholders
  • Track record of delivering results amid challenges
  • Excellent communication skills for management and stakeholder interaction
  • Proficient in Microsoft Word, Excel, and PowerPoint

Responsibilities

  • Lead the creation and release of Rapid Service Updates, Customer Satisfaction Notifications, and Warranty Extensions
  • Meet key process indicators for approvals and releases
  • Drive cross-functional collaboration for financial approvals
  • Present field action cases to senior management weekly
  • Report on case status to management teams
  • Maintain strong interfaces with various departments including Vehicle Assembly and Quality

Benefits

  • Visibility to senior leadership including Directors and Vice Presidents
  • Opportunity to work cross-functionally with multiple teams
  • Chance to influence key company actions and decisions
  • Work in a high-energy environment with diverse priorities
  • Access to professional development opportunities within Stellantis
Full Job Description
Field Action Engineer job description and responsibilities include but not limited to:

The Quality Field Action Team Engineer provides a crucial role in leading the investigation of an open case request through the signature approval process and release to the field. The Field Action Team offers high visibility to Directors, Vice Presidents and Senior Vice Presidents on a weekly basis. In addition, weekly cross functional engagements to Technical Safety and Regulatory Compliance (TSRC), Technical Service Operations (TSO), vehicle manufacturing, and release Engineering. Below is a list of key points for this position.
  • Lead the creation, approval, and release of Rapid Service Updates (RSU), Customer Satisfaction Notifications (CSN) and Warranty Extensions (WE) Field Actions.
  • Meet key process indicators (KPIs) for case open to Director signatures and fully approved to release to the field.
  • Lead cross-functional teams to obtain information required for Director financial approvals. Present field action cases for approvals on a weekly basis to Director of Customer Experience, and Director of Finance. Cases exceeding Director approval amounts will be presented to the Senior Vice President of Customer Experience weekly.
  • Display effective communication skills to support meetings at all levels of the company, including Senior leadership. Work independently on projects and push to timely completion to achieve KPIs.
  • Report out on case status to immediate and Senior management teams. Maintain a strong interface with Stellantis Vehicle Assembly Plants, Technical Safety and Regulatory Compliance, Release Engineering, Supplier Quality and Technical Service Operations.


Basic Qualifications:
  • Bachelor's degree in Engineering, or a related technical field from an ABET-accredited university
  • 5+ years of professional experience in a related field
  • Strong analytical skills with the ability to break down complex issues, drive to root cause, and recommend clear actions
  • Demonstrated ability to rally cross-functional teams, influence without authority, and align stakeholders across Stellantis
  • Results-oriented with a track record of delivering in the presence of obstacles and sensitive topics
  • Sets high expectations for self and others and drives accountability to meet commitments
  • Excellent written and verbal communication skills with the ability to communicate effectively with management, engineering, internal and external stakeholders while building and maintaining positive relationships
  • High energy; able to work effectively in a high-pressure environment and manage multiple priorities
  • Comfortable making timely decisions with incomplete information, escalating appropriately, and taking ownership of outcomes
  • Proficient in Microsoft Word, Excel, and PowerPoint

Preferred Qualifications:
  • MBA or Master's degree
  • Experience within Stellantis Engineering, Quality, Purchasing, Supplier Quality, Mopar, or Manufacturing

About Stellantis

Stellantis is a multinational automotive manufacturer formed in 2021 by the merger of Fiat Chrysler Automobiles and Groupe PSA. The company designs, produces, and sells a wide range of vehicles under various brands, including Alfa Romeo, Chrysler, Citroen, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, and Vauxhall. Stellantis operates in over 130 countries and has 14 brands in its portfolio. The company is committed to sustainable mobility and has set ambitious targets for reducing its carbon footprint and increasing the share of electric vehicles in its sales.
Learn more about Stellantis
Size
400,000 employees
Market Cap
$44.9 billion
Industry
Manufacturing & Automotive
* Ladders Estimates

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