Quality Engineers work with employee teams and managers while exhibiting a professional and cooperative attitude. This position focuses on product quality of JLG manufactured construction and agricultural equipment. Although, much of this focus is rooted in customer quality, it also includes responsibility to improve product and process quality in all aspects of the product life cycle as well as in all business processes that create the product. The Quality Engineer serves as a conduit throughout the business to carry the "voice of the customer" (VOC) knowledge where necessary to identify, justify, prioritize, initiate, manage, and verify effectiveness of quality improvement projects for which they will be accountable for. YOUR IMPACT • Responsible for meeting all Quality Plan goals. • Maintain a positive, productive, and professional working relationship with all customers, customer representatives, JLG business groups, and other employee teams. • Perform advanced analysis of warranty/quality data and implement effective containment and corrective actions from this review. • Prepare field response plans to include machine population, affected models, solutions, and suggested field communication method to quality management. • Review engineering drawings and change notifications Review Salesforce cases for effective containment and corrective actions and develop reports in Salesforce to capture trends or significant quality issues. • Once familiar with the team's business goals and available resources, display the ability to be self- starting, self-guided, and self-accountable to identify quality opportunities to meet established goals. • Analyze process constraints and develop standards to overcome constraints. • Ability to effectively manage large process improvement projects using MS Project software. • Gather data and input from a cross functional team to revise quality control procedures for process and/or product improvements. • Investigate/Analyze and benchmark industry practices for process validation assessments. • Implement effective corrective and preventative actions utilizing an 8D approach. • Coordinate and execute quality audits internally and externally of both process and finished product. • Proactively plan and execute plans in accordance with established time constraints. • Facilitate and train employee teams in process improvement techniques. • Lead teams in applying the Six Sigma DMAIC methodology to eliminate waste and drive continuous quality improvement. • Minimal travel as required: Once per month on average for a duration of 1-3 days local or regional, occasional international. • Must be willing to complete additional advanced training/educational courses as required. • Accurately maintain company records and documents in accordance with policies and procedures. • Coordinate and work across the JLG business with Quality, Engineering, Supplier Quality, Sales, Manufacturing, and Customer Representatives to ensure success of all the above. • Respect and support housekeeping and safety policies. MINIMUM QUALIFICATIONS • Bachelor's degree in quality, Business Management, Data Science, Engineering or related work experience. • Background Manufacturing, Manufacturing Quality, Data Analytics, Customer Support, or heavy machinery. STANDOUT QUALIFICATIONS • Experience with the use of Microsoft Office Suite (advanced Excel skills preferred), Visio, Business Intelligence (BI), Mapics/AS400, Salesforce, Reliance, and SharePoint • Advanced training/experience in the use of statistical techniques and process improvement methods. • Must interpret basic technical drawings including characteristics such as: vies, title blocks, dimensioning, GD&T symbols, etc. Interpret specification requirements in relation to product and process characteristics. • Experience in product launches and/or significant process or program change management. • Experience using the 8D problem solving approach to solve quality issues. WORKING CONDITIONS The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances. • This role combines office-based administrative duties with physical activity in field or production environments. • In the office setting, tasks may require extended computer use, sitting, and attending meetings. • Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels. • Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed. • Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities Pay Range: $64,500.00 - $103,500.00 The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.