Core Responsibilities:- This individual is responsible for leading high-risk customer issues and driving structured problem solving across the plant.
- They own Category A and B customer concerns and ensure issues are driven to sustainable closure using disciplined methods.
- Lead Category A and B customer issues from notification through closure.
- Own and drive 8D problem solving with strong containment, root cause, and systemic corrective actions
- Serve as single-point owner for assigned customer issues
- Coordinate and lead cross-functional teams across Manufacturing, Engineering, Supply Chain, and Quality
- Lead systemic quality improvement projects across the plant as needed to address repeat issues, risks, or gaps
- Ensure accurate, timely, and high-quality documentation in the 8D database
- Communicate clearly and professionally, including customer-facing interactions when required
- Identify repeat issues and systemic risks; drive defect prevention and recurrence reduction
- Promote and apply Autoliv Standards and Quality fundamentals
- Actively contributes to reduction of TNQC
- Report on issue status, timing, and effectiveness of corrective actions
- Champion Quality First mindset and disciplined execution during escalations
- Lead by example; demonstrate the Autoliv Way and Q5 behavior
- Enforce stable, controlled processes through effective corrective actions
What's in it for you:• Attractive compensation package
• Flexible Options (schedule, etc)
• Recognition awards, company events, family events, university discount options and many more perks.
• Gender Pay Equality
Function Quality Locations Ogden - Assembly (AOA)
