Under moderate supervision, the Quality Engineer 2 ensures that all customer quality issues are quickly resolved, and they are satisfied with the level of service expected by DENSO. Acts as a window person between the customer and DESNO for mass production issues, new model launches, and design change management. **An updated resume is required for consideration** Major Responsibilities: - Responsible for maintaining good relations with customers/suppliers/manufacturing including good communications and transfer of information. - Maintain routine customer/supplier visits as needed. - Perform internal quality audits (i.e. IATF 16949, ISO 9001, Process State, PSO). - Provides assistance for associates in areas of quality improvement, (i.e. SPC, measuring problem solving, etc.) - Provides support for new product, new/revised drawings, design changes, manufacturing and quality exceptions such as deviations. - Prepares data for ISIR / ISLR reports. - Prepares customer documentation for new/changed products including but not limited to PPAP, PSO and Run-at-Rate documentation, etc. - Responsible for the investigation of OEM defects and field warranty claims. - Effectively leads CFT for implementation of countermeasure. - Completes and communicates necessary reports. - Know and understand quality policies and procedures, and customer engineering standards. - Should have training for problem solving (including 5WHY) and PFMEA. Minor Responsibilities: - Responsible for participation and the promotion of company activities such as IATF16949, ISO9001, ISO14001 and Employee Involvement, etc. - Requires effective communication and involvement with team members, internal departments and related outside resources in both written and oral formats. - Know, understand and comply with policies and procedures and be able to administer them fairly and consistently. - May require shift work & overtime to support area of responsibility as needed. - Ability to work in a manufacturing environment and perform duties with minimal supervision. - May assist in orienting and training lower-level employees. - Update job knowledge by participating in educational opportunities. - Maintain 5's standards. - May require travel to Japan - Duties and task are frequently non-routine. Resolves most questions and problems and refers only the most complex issues to higher levels. Qualifications: - Bachelor's degree in engineering or related field - 2-5+ years of relevant experience Benefits Summary: Medical, Dental, Vision, Prescription Drug plans 401K with 4% Company Match Vacation/PTO and 13 Paid Holidays Bonus Program FSA/HSA and Dependent Care Programs Company provided Life, Disability, ADD and Business Travel Insurance Various No Cost Wellness & Chronic Condition Management Programs Various Optional Insurance programs such as legal, identity theft, critical illness, etc. Tuition Reimbursement Career Development and Ongoing Training Employee Assistance Program Employee Spotlight and Recognition Program Volunteer Opportunities Onsite Fitness Center (vary by location) Cafeteria and food markets (vary by location) Onsite Health Clinic and Pharmacy (vary by location) Candidates residing 50+ miles from the work location are eligible for relocation assistance. Annual Salary: $73,000 - $91,000