QUALITY COORDINATORHYBRID, must be able to travel to 3031 NE STEPHENS ST. ROSEBURG, OR 97470 EMPLOYMENT TYPE: Full-Time, ExemptRoles & Responsibilities Quality Improvement Committee (QIC) & Quality Deliverable Coordination - Collaborate with Senior Director, Quality and Data Management to support the Quality Improvement Committee (QIC).
- Track deadlines, deliverables, and follow-up actions using the QIC meeting matrix.
- Draft and distribute agendas, notes, and summary communications.
- Communicate updates and help resolve routine issues.
- Support policy management related to QIC and subcommittee approval and oversight.
- Coordinate UHA's Performance Improvement Projects (PIPs).
- Coordinate UHA's Quality Assessment & Process Improvement (QAPI) Program as well as coordinates the annual update of the trilogy documents and gathers regular updates throughout the year from subject matter experts.
- Attend the monthly Quality Metrics Subcommittee. Present as needed.
- Attend the monthly Metrics Technical Advisory Group (TAG) meeting.
- Attend the afternoon sessions of the Quality Health Outcomes Committee (QHOC). Actively participate and share PIP, QAPI, and QI related updates with manager and team.
Policy & Procedure Support - Track the annual review schedule for all Quality Policies and Procedures (P&Ps) and Standard Operating Procedures (SOPs) including those for the Quality Department and under QIC and Subcommittee oversight.
- Monitor submission timelines in PolicyTech and remind subject matter experts when their documents need review.
- Help subject matter experts navigate PolicyTech to ensure successful submission and approval.
- Add reviewed P&Ps/SOPs to QIC agendas, prepare any necessary summaries, and present changes for approval.
- Maintain clear documentation of status, timelines, and approval progress.
Marketing & Quality Initiatives Coordination
- Act as the primary point of contact between Marketing and Quality for all quality-related communication, resources, and initiatives.
- Maintain and update Quality resources on the organization's website to ensure content is accurate, accessible, and up to date.
- Lead and facilitate the monthly Quality-Marketing Department meeting: develop agenda, guide discussion, track follow-up actions, and elevate cross-departmental opportunities.
- Manage all external partner resource orders in coordination with Marketing to ensure timely delivery of patient and provider materials.
- Oversee and administer the Healthy Start and Prevention First Gift Card Programs, including process oversight, documentation, and coordination with internal and external stakeholders.
- Gather Quality-related content from the department (monthly for provider newsletters and quarterly for member newsletters) and represent the Quality team at the monthly Provider & Member Newsletter Workgroup, ensuring Quality content is accurately included and identifying opportunities for additional contributions.
Ad Hoc & Team Coverage - Own and manage the IET notification process, ensuring accuracy and timeliness of communications.
- Learn the DHS notification process for HIT & Metrics Program Manager backup.
- Support end-of-year reporting with data entry.
- Supporting implementation and coordination of quality improvement and population health initiatives
- Providing cross-functional support and backup coverage to improve operational continuity
CHALLENGES- Working with a variety of personalities, maintaining a consistent and fair communication style
- Satisfying the needs of a fast-paced and challenging company.
- Balancing regulatory compliance, member-centered care, and operational efficiency in a complex and evolving CCO environment.
MINIMUM QUALIFICATIONS- Bachelor's degree in healthcare administration, Public Health, Nursing, or a related field required
- Minimum of three (3) years of experience in healthcare quality management, quality improvement, healthcare operations, or related fields.
- Strong analytical, organizational, and problem-solving skills with experience utilizing data management and reporting tools.
- Excellent written, verbal, and interpersonal communication skills with the ability to collaborate effectively across departments and stakeholders.
- Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.
- Knowledge of CLAS principles and a demonstrated commitment to diversity, equity, inclusion, and health equity initiatives.
- Certification in Healthcare Quality (e.g., CPHQ) or related certification preferred.
- Valid driver's license, access to a reliable vehicle, and ability to maintain required automobile insurance.
- Must not be suspended, excluded, or debarred from participation in federal healthcare programs (e.g., Medicare/Medicaid).
PREFERRED QUALIFICATIONS- Experience with healthcare quality improvement methodologies and project management principles
- Experience working with CCO quality metrics, performance measures, and/or NCQA accreditation standards.
- Experience working in a clinical setting and/or directly with healthcare providers.
- Certification in Healthcare Quality (e.g., CPHQ) or related certification.
- Bilingual translation or translation capabilities a plus
SCHEDULEMonday through Friday - 8:00am - 5:00pm; standard business hours with flexibility to meet service timelines.
SALARYWage Band: $ 80,470- $94,550BENEFITS- Salary is dependent on skills, experience, and education
- Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave
- Medical, dental, and vision insurance
- 401(k) with company match (fully vested immediately)
- Company-sponsored life insurance and additional benefits
- Fitness reimbursement program
- Tuition reimbursement and more
