American Red Cross

Quality Control Laboratory Manager

Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in an applied science required
  • 5 years of related laboratory experience
  • 3 years of supervisory or management experience
  • Good communication skills for diverse customer interaction
  • Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
  • Must meet state and CLIA requirements
  • Knowledge of blood products and medical equipment preferred

Responsibilities

  • Manage daily operations of the QC Lab and staff
  • Act as a technical resource for supervisors
  • Ensure compliance with regulatory policies and customer needs
  • Coordinate implementation of new tests and procedures with regulations
  • Oversee laboratory training and competency assessments
  • Evaluate workflow and processes for efficiency
  • Lead investigations and perform supervisory review of documents

Benefits

  • Comprehensive medical, dental, and vision plans
  • Health and flexible spending accounts
  • 15 days of PTO annually
  • 11 paid holidays, including core and floating holidays
  • 401K with up to 6% employer match
  • Paid family leave
  • Employee assistance program
  • Disability and insurance coverage
  • Service awards and recognition program
Full Job Description
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Job Description:

As a Quality Control Laboratory Manager in Manufacturing, you will be responsible for the management and control of all daily operations in the QC Lab. You will manage staff that manufactures, processes and performs testing on pathogen reduced platelet blood products for release to area hospitals for patient use. In this role, you will be responsible for management and control of all daily manufacturing and logistics operations, including all staff, assigned volunteers, budgets, environment, and work processes. You'd be expected to ensure compliance with federal, state, Red Cross directives and regional policy, procedures, and regulations.

Key Responsibilities:

  • Responsible for the management of laboratory staff and volunteers including, but not limited to, hiring, training, coaching, evaluating, and disciplining to ensure a well-qualified team and to enhance operational success and compliance.


  • Serve as a resource for supervisors for complex technical issues.


  • Ensure all functions are performed following all applicable regulatory policies and/or procedures and promptly to meet customer needs.


  • Ensure compliance with state and federal regulations, regional policies, and procedures; coordinate the implementation of new or revised tests, procedures, and equipment with SOPs, CFR, and OSHA regulations.


  • Ensure laboratory training and annual competency assessments are completed in compliance with established guidelines in the ARC training system. May act as a trainer for department-specific curricula.


  • Manage and evaluate workflow, distribution routes, and processes to ensure efficient and streamlined manufacturing processes to meet customer demand and required timelines in a cost-efficient manner. Participate in documenting, investigating, troubleshooting, communicating, and preventing recurrence of department problems, concerns, and complaints.


  • Lead suspect product department investigations. Perform supervisory review of documents.


  • May be responsible for tracking, trending, and analysis of laboratory data and the generation of reports.


  • Serve as a departmental expert on the applicable computer systems; responsible for the accuracy of computer and physical blood component inventories.


The aforementioned responsibilities of the position describe the general nature and level of work and are not an exhaustive list.

WHAT YOU NEED TO SUCCEED:

  • Bachelor's degree in an applied science required


  • 5 years of related experience with laboratory experience


  • 3 years of supervisory or management experience required or equivalent combination of education and experience


  • Good communication skills and the ability to interact with diverse customers is required


  • Good computer skills and the ability to use the Microsoft suite (Outlook, Excel, Word, Power point) of products is required


  • Must meet state and CLIA requirements


  • Knowledge of blood products and supplies and the ability to use a wide variety of lab/medical equipment preferred


WHAT WILL GIVE YOU THE COMPETITIVE EDGE:

  • MT (ASCP) certifications or equivalent is a plus


Standard Schedule: MONDAY - FRIDAY 8:00AM - 4:30PM. Flexibility to work and engage with employees across all shifts in a 24/7 operation is required.
Pay Information: $92,000 + depending on relevant experience.

*****MUST BE ABLE TO TRAIN ON FIRST SHIFT FOR APPROXINATELY 6-8 WEEKS*****

BENEFITS FOR YOU:
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

  • Medical, Dental Vision plans


  • Health Spending Accounts & Flexible Spending Accounts


  • PTO: Starting at 15 days a year; based on type of job and tenure


  • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays


  • 401K with up to 6% match


  • Paid Family Leave


  • Employee Assistance


  • Disability and Insurance: Short + Long Term


  • Service Awards and recognition


Apply now! Joining our team will provide you with the opportunity to
make your career a force for good!

About American Red Cross

The American Red Cross is a humanitarian organization that provides emergency assistance, disaster relief, and education inside the United States. It is the designated US affiliate of the International Federation of Red Cross and Red Crescent Societies. The organization was founded in 1881 and is headquartered in Washington, D.C.
Learn more about American Red Cross
Size
20,000 employees
Industry
Founded
1881

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